Common use of PERFORMANCE ACCOUNTABILITY Clause in Contracts

PERFORMANCE ACCOUNTABILITY. a. Contractor, commencing as of the date of execution of this Agreement by both parties, shall perform all the functions set forth in the Agreement scope of services. Adequate performance under this Agreement is essential and Contractor shall measure its performance results against goals and performance standards provided by this Agreement. Measured performance below goals standards will constitute noncompliance with the terms of this Agreement. b. It is the responsibility of Contractor to bring to the attention of the County areas of performance which are below goals and standards and, with respect to each such area, prepare a corrective action plan or a statement justifying modification of operational plans. In addition, upon receipt of any monitoring report or other communication identifying areas of concern, a corrective action plan must be submitted to the County within the time frame identified in the report. A corrective action plan shall consist of the following: (1) Specific Actions to be taken (2) The objective of each action (3) Completion dates (4) Person(s) responsible (5) Result(s) to be accomplished c. Contractor shall submit all corrective plans to the County for written approval. If approved, Contractor shall keep the County aware of progress, on a continuing basis, until the corrective action plan results are accomplished. The County reserves the right to require modifications to the corrective action plan, satisfactory to the County, in the event of failure by Contractor to achieve the specified results. d. Failure of Contractor to satisfy administrative standards and/or performance goals may result in the immediate reduction of service levels to new applicants and/or enrollees by County. Such reduction will be accompanied by a proportionate decrease in obligated Agreement funds.