Common use of Overall Program Measures Clause in Contracts

Overall Program Measures. The Contractor shall implement and manage Overall Program Measures that describe the overall success of the Integrated Services. The Overall Program Measures shall make evident to MHS stakeholders the viability and efficacy of the entire program of Integrated Services, and program of Quality of Assurance for ensuring the Integrated Services meet the mission needs of the MHS. Contractor and Government will limit and manage the number of Overall Program Measures to provide focus and broad applicability that reflects the efficacy of the EITS Environment. The Contractor shall design measures that reflect the overall objectives of the Government for the EITS Environment (e.g. improve service delivery, innovate, and evolve service offerings, ensure cost competitiveness and transparency, protect the efficacy of asset). Contractor shall ensure that measures are comprehensive reflections of the enterprise end-to- end service (e.g. not a single process or program), and that measures reflect multiple levels of activity (e.g. not a single functional area or program). Contractor shall provide for controls and processes that collect information supporting the measures across the Integrated Service Providers and Customers. The Contractor shall create and execute a reporting plan for Overall Program Measures, that is approved by the Government, which outlines the content, frequency, access, and action items associated with the maintenance of program measures and measurement reports. Contractor shall provide recommendations for adjusting processes, measures, and controls, and recommendations for revising Overall Program Measures at least annually. Contractor shall provide corrective actions and program management to improve the measurement approach and track improvements across the life of the Overall Program Measures.

Overall Program Measures. The Contractor shall implement and manage Overall Program Measures that describe the overall success of the Integrated Services. The Overall Program Measures shall make evident to MHS stakeholders the viability and efficacy of the entire program of Integrated Services, and program of Quality of Assurance for ensuring the Integrated Services meet the mission needs of the MHS. Contractor and Government will limit and manage the number of Overall Program Measures to provide focus and broad applicability that reflects the efficacy of the EITS Environment. The Contractor shall design measures that reflect the overall objectives of the Government for the EITS Environment (e.g. improve service delivery, innovate, and evolve service offerings, ensure cost competitiveness and transparency, protect the efficacy of asset). Contractor shall ensure that measures are comprehensive reflections of the enterprise end-to- to-end service (e.g. not a single process or program), and that measures reflect multiple levels of activity (e.g. not a single functional area or program). Contractor shall provide for controls and processes that collect information supporting the measures across the Integrated Service Providers and Customers. The Contractor shall create and execute a reporting plan for Overall Program Measures, that is approved by the Government, which outlines the content, frequency, access, and action items associated with the maintenance of program measures and measurement reports. Contractor shall provide recommendations for adjusting processes, measures, and controls, and recommendations for revising Overall Program Measures at least annually. Contractor shall provide corrective actions and program management to improve the measurement approach and track improvements across the life of the Overall Program Measures.