OUR ETHICAL. POLICY 16 We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will: FINANCIAL SERVICES COMPENSATION SCHEME (FSCS) COMPLAINTS CANCELLATION RIGHTS 20 The cancellation rights for each individual policy you have been advised on will be explained to you in your suitability report which we will give you before or at the time you confirm or carry out the transaction. Where the provider is already in receipt of the investment proceeds and cancellation is requested within the cancellation period we will instruct the provider to refund the proceeds net/gross of the Adviser charging agreed. MATERIAL INTERESTS 21 We are not connected to any product provider, but occasions can arise where we, or one of our other customers, will have some form of interest in business, which we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions. There may be occasions when we will be unable to act for one of the parties. 22 As a consequence of such potential conflicts arising, we have put arrangements in place to ensure our clients are treated fairly. We have also implemented a conflicts of interest policy to help us manage such risks, which you may access on request. RISK WARNINGS 23 Relevant risk warnings will be advised to you throughout the financial planning process and in your suitability report.
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Sources: Client Agreement, Client Agreement, Client Agreement