Common use of Our clients Clause in Contracts

Our clients. provide a warm and inviting ‘face’ to clients and others accessing our services • provide quality mobile casework services to support permanent exits from homelessness • contribute to a genuinely team-based model of service provision to promote multiple attachments and improve continuity, sustainability and quality of support • with other team members and teams, ‘rally’ to support the needs of clients in whichever jurisdiction they present • with other team members, develop and maintain rapport with clients, interacting in a manner consistent with ▇▇▇▇▇▇ Mission’s Values and Codes of Ethics and Conduct • seek opportunities to creatively engage clients in case management activity – respecting every interaction as an opportunity to sow possibility and hope • collaborate with other team members partner organisation staff to ensure that clients are served by all team members as and when appropriate • participate with other members of the team in an assertive approach to case management (creative persistence – doing all that’s necessary to support clients in achieving their goals) • regularly monitor and review client progress • adopt a trauma-informed response to behaviours of concern in particular to all interactions and practices in general – careful to keep always in mind the need of clients to feel safe • endeavour to provide support in an environment that is considered by the client to be meaningful and safe • ensue the input of clients into the setting and reviewing of their support priorities and activities • ensure that clients are placed into accommodation settings that are appropriate to their identified wants and needs (especially safety) • facilitate opportunities for life-enhancing activity and connections between clients and the wider / mainstream community • share in a collective commitment to end the homelessness or homeless-risk of every person or family with whom we work • provide services that are person-centred, trauma-informed, culturally competent and respectful of diversity • review case plans and client outcomes • provide services in keeping with the Client Charter, the described features of our support and our commitment to make sure that every move is forward • adopt a No Wrong Door and One ▇▇▇▇▇▇ approach to all enquiries from or contact with people who are homeless or at risk – to ensure that all are appropriately supported either within ▇▇▇▇▇▇ Mission’s support systems or by another relevant service provider • be a strong ambassador for the ▇▇▇▇▇▇ Homeless Services team.