Common use of Other 4 Clause in Contracts

Other 4. 1 Prevention, self care and patient and carer information The Provider must develop a suitable patient leaflet, agreed with the Lead Commissioner, giving details of how to access the service, patient bookings and service location. The patient leaflet must give detailed information about any pre-test preparation which is required and explain what the patient can expect. The leaflet must also give information in relation to complaints procedures. The Provider must provide patients with (unless determined to be clinically inappropriate) clear information and feedback on the outcome of their procedures and how information will be fed back to them on the outcomes. Evidence based Information and advice regarding treatment will be made available on an individual basis to meet the needs of the patient, and provision of education to support the patient in self management of their condition The provider will provide appointment confirmation letters to the patient that contain or have attached, contact details of and directions to the site where the appointment is to be held along with the relevant patient information leaflets relating to that appointment. Information provided about services will be in a range of accessible formats taking into consideration issues of language, disability and literacy levels. Service users must be able to access appropriate interpretation services such as language and British Sign Language (BSL). The provider shall be responsible for ensuring that all patient communication written or verbal is available for patients in the appropriate language required. The provider shall ensure the privacy and dignity of patients is protected at all times, including having measures in place to chaperone patients when this is requested. Providers shall organise patient transport for all patients meeting agreed eligibility criteria. This is in line with updated Department of Health guidance and the policy direction set out in ‘Our health, our care, our say’ which entitles all eligible patients referred by a health care professional for treatment in a primary care setting, and who have a medical need for transport, to receive access to Patient Transport Services and Hospital Travel Costs Scheme. 4.2 Quality and Performance Standards The Provider must comply with:  Care Quality Commission Standards  the revised hygiene code, The Health and Social Care Act 2008, Code of Practice for the NHS on the prevention and control of healthcare associate infections and related guidance;  relevant standards to assure safeguarding of vulnerable adults, and in particular to:  ensure all staff in contact with, or accessing data about, vulnerable adults have enhanced CRB checks  work with the Commissioner to develop a phased adult protection training plan for staff  adhere to the Commissioner’s procedures, protocols and guidance on Adult Protection  embed learning’s from Serious Untoward Incidents into internal procedures and protocols  adhere to the requirements of the Mental Capacity Act 2005 (amended 2007) Indicators and measures will be developed and improved over time but will include:  performance monitoring through the issue of a monthly performance report (to be received by the Commissioner by the 13th day of the following month) and quarterly meetings between the Provider and Community Contracts Manager. Where the Provider has not achieved targets, the Provider must explain the reasons and the actions it will take to rectify the non-achievement;  ensuring that evidence is provided in relation to where the Provider will recruit the staff who will operate these services, for example whether newly qualified staff, staff already employed elsewhere by the Provider, or experienced staff newly recruited from the local health economy. The service must deliver the aims detailed above and must:  provide a high quality service that reflects best professional practice  reduce the necessity for patients to attend secondary care outpatient clinics  provide both formal and informal education to promote effective clinical expertise, and  comply with all relevant policies and procedures. In addition the Provider shall:  screen all referrals within 3 working days of receipt  identify outcome measures, agree them with the Commissioner, and implement them before the commencement of service  send discharge summaries to the patient’s GP, electronically, within a week  include patients in service satisfaction questionnaires, with an anticipated response rate of 60%, and which are used as part of the audit cycle, with action plans to be developed from findings  monitor any missed appointments and service induced delays and develop with action plans from findings  ensure all clinicians within the Service maintain professional registration, adhere to professional codes of conduct at all times and follow agreed protocols within the service  assess each clinical area regularly to ensure hazards are minimized  Ensure every patient has access to a local provided consultant-led service, where necessary  achieve a maximum wait of 18 weeks from referral to first treatment with effect from service inception  comply with all relevant medical devices directives (Medicines and Healthcare Products Regulatory Agency)  protect the privacy and dignity of patients at all times, including having measures in place to chaperone patients if this is requested  comply with the Health and Social Care Act (2006) Part 2 (Prevention and Control of Healthcare Associated Infections. There must be infection control procedures and protocols including decontamination which must comply with NHS standards. This will include:  staff must attend annual infection control training  peer audits on hand hygiene must be carried out  practitioners hands must be washed between patients  the probe must be appropriately cleaned between patients  the couch used must be wiped clean between patients  demonstrate compliance with all applicable Health and Safety legislation  have in place a comprehensive risk management policy and systems for incident management. The Provider must notify SUIs (serious untoward incidents) to the Commissioner and the Medical Director at the earliest opportunity and within a maximum of 24 hours of each occurrence. The Provider is responsible for investigations of any incidents and must submit reports of investigations of SUIs to the Medical Director within 45 days of the initial notification. The Provider must report incidents and complaints to the commissioners every three months  have in place a whistle-blowing policy  provide information to patients in the form of patient information leaflets which can be sent out with appointments  comply with NHS standards for record-keeping, Caldicott principles, data protection law and the common law duty of confidentiality  have in place a complaints procedure and process which is advertised to patients and meets NHS standards  have in place written protocols and procedures for receiving referrals and for undertaking the investigation, as well as reporting back to the referrer  have in place to receive and implement promptly, any national safety alerts  meet all its duties under current Health and Safety legislation Comply with the following regulations and legislation:  Equal Pay Act 1970  Sex Discrimination Act (as amended) 1975  Race Relations Act 1976 (as amended by the Race Relations (Amendment) Act 2000  Disability Discrimination Act 1995 (as amended) 2005  Human Rights Act 1998  Sex discrimination (Gender Reassignment) regulations 1999  Employment Equality (Religion and Belief) regulations 2003  Employment Equality (Sexual Orientation) regulations 2003  Gender Recognition Act 2004  Age Discrimination Regulations 2004, and  Equality Act 2006 (Gender Equality Duty) The legislation requires public organisations to demonstrate specific duties in relation to the legislation. The Provider must publish these schemes within the public domain and provide evidence of the sensitivity and accessibility of Service, including providing of information on service usage by patients under the following categories:  ethnicity  age  gender/sexual orientation  disability  religion and belief  provide evidence in relation to the staff employed by the organisation, including

Other 4. 1 Prevention, self care and patient and carer information The Provider must develop a suitable patient leaflet, agreed with the Lead Commissioner, giving details of how to access the service, patient bookings and service location. The patient leaflet must give detailed information about any pre-test preparation which is required and explain what the patient can expect. The leaflet must also give information in relation to complaints procedures. The Provider must provide patients with (unless determined to be clinically inappropriate) clear information and feedback on the outcome of their procedures and how information will be fed back to them on the outcomes. Evidence based Information and advice regarding treatment will be made available on an individual basis to meet the needs of the patient, and provision of education to support the patient in self management of their condition The provider will provide appointment confirmation letters to the patient that contain or have attached, contact details of and directions to the site where the appointment is to be held along with the relevant patient information leaflets relating to that appointment. Information provided about services will be in a range of accessible formats taking into consideration issues of language, disability and literacy levels. Service users must be able to access appropriate interpretation services such as language and British Sign Language (BSL). The provider shall be responsible for ensuring that all patient communication written or verbal is available for patients in the appropriate language required. The provider shall ensure the privacy and dignity of patients is protected at all times, including having measures in place to chaperone patients when this is requested. Providers shall organise patient transport for all patients meeting agreed eligibility criteria. This is in line with updated Department of Health guidance and the policy direction set out in ‘Our health, our care, our say’ which entitles all eligible patients referred by a health care professional for treatment in a primary care setting, and who have a medical need for transport, to receive access to Patient Transport Services and Hospital Travel Costs Scheme. 4.2 Quality and Performance Standards The Provider must comply with:  Care Quality Commission Standards  the revised hygiene code, The Health and Social Care Act 2008Xxx 0000, Code of Practice for the NHS on the prevention and control of healthcare associate infections and related guidance;  relevant standards to assure safeguarding of vulnerable adults, and in particular to:  ensure all staff in contact with, or accessing data about, vulnerable adults have enhanced CRB checks  work with the Commissioner to develop a phased adult protection training plan for staff  adhere to the Commissioner’s procedures, protocols and guidance on Adult Protection  embed learning’s from Serious Untoward Incidents into internal procedures and protocols  adhere to the requirements of the Mental Capacity Act 2005 Xxxxxxxx Xxx 0000 (amended 2007) Indicators and measures will be developed and improved over time but will include:  performance monitoring through the issue of a monthly performance report (to be received by the Commissioner by the 13th day of the following month) and quarterly meetings between the Provider and Community Contracts Manager. Where the Provider has not achieved targets, the Provider must explain the reasons and the actions it will take to rectify the non-achievement;  ensuring that evidence is provided in relation to where the Provider will recruit the staff who will operate these services, for example whether newly qualified staff, staff already employed elsewhere by the Provider, or experienced staff newly recruited from the local health economy. The service must deliver the aims detailed above and must:  provide a high quality service that reflects best professional practice  reduce the necessity for patients to attend secondary care outpatient clinics  provide both formal and informal education to promote effective clinical expertise, and  comply with all relevant policies and procedures. In addition the Provider shall:  screen all referrals within 3 working days of receipt  identify outcome measures, agree them with the Commissioner, and implement them before the commencement of service  send discharge summaries to the patient’s GP, electronically, within a week  include patients in service satisfaction questionnaires, with an anticipated response rate of 60%, and which are used as part of the audit cycle, with action plans to be developed from findings  monitor any missed appointments and service induced delays and develop with action plans from findings  ensure all clinicians within the Service maintain professional registration, adhere to professional codes of conduct at all times and follow agreed protocols within the service  assess each clinical area regularly to ensure hazards are minimized  Ensure every patient has access to a local provided consultant-led service, where necessary  achieve a maximum wait of 18 weeks from referral to first treatment with effect from service inception  comply with all relevant medical devices directives (Medicines and Healthcare Products Regulatory Agency)  protect the privacy and dignity of patients at all times, including having measures in place to chaperone patients if this is requested  comply with the Health and Social Care Act (2006) Part 2 (Prevention and Control of Healthcare Associated Infections. There must be infection control procedures and protocols including decontamination which must comply with NHS standards. This will include:  staff must attend annual infection control training  peer audits on hand hygiene must be carried out  practitioners hands must be washed between patients  the probe must be appropriately cleaned between patients  the couch used must be wiped clean between patients  demonstrate compliance with all applicable Health and Safety legislation  have in place a comprehensive risk management policy and systems for incident management. The Provider must notify SUIs (serious untoward incidents) to the Commissioner and the Medical Director at the earliest opportunity and within a maximum of 24 hours of each occurrence. The Provider is responsible for investigations of any incidents and must submit reports of investigations of SUIs to the Medical Director within 45 days of the initial notification. The Provider must report incidents and complaints to the commissioners every three months  have in place a whistle-blowing policy  provide information to patients in the form of patient information leaflets which can be sent out with appointments  comply with NHS standards for record-keeping, Caldicott principles, data protection law and the common law duty of confidentiality  have in place a complaints procedure and process which is advertised to patients and meets NHS standards  have in place written protocols and procedures for receiving referrals and for undertaking the investigation, as well as reporting back to the referrer  have in place to receive and implement promptly, any national safety alerts  meet all its duties under current Health and Safety legislation Comply with the following regulations and legislation:  Equal Pay Act 1970 Xxx 0000  Sex Discrimination Act (as amended) 1975  Race Relations Act 1976 Xxx 0000 (as amended by the Race Relations (Amendment) Act 2000 Xxx 0000  Disability Discrimination Act 1995 Xxx 0000 (as amended) 2005  Human Rights Act 1998 Xxx 0000  Sex discrimination (Gender Reassignment) regulations 1999  Employment Equality (Religion and Belief) regulations 2003  Employment Equality (Sexual Orientation) regulations 2003  Gender Recognition Act 2004 Xxx 0000  Age Discrimination Regulations 2004, and  Equality Act 2006 Xxx 0000 (Gender Equality Duty) The legislation requires public organisations to demonstrate specific duties in relation to the legislation. The Provider must publish these schemes within the public domain and provide evidence of the sensitivity and accessibility of Service, including providing of information on service usage by patients under the following categories:  ethnicity  age  gender/sexual orientation  disability  religion and belief  provide evidence in relation to the staff employed by the organisation, including