Common use of Optional Help Desk Service Program Clause in Contracts

Optional Help Desk Service Program. An optional Help Desk ticket can be used to help expedite a complex or large defective return. For Goods issues that are not obvious shipping or workmanship issues, application assistance from Seller should be provided in the initial phase of the RMA process. This call, from either a distributor or end-user customer, is recorded in the Technical Service Department as a Help Desk Ticket Number. Seller strongly recommends the installer or end-user contact Seller directly in case of a Goods issue. Once it is determined that the Good is applied correctly and may be defective, Seller will issue the Help Desk Ticket Number to the caller. The caller, if a distributor, will be issued an RMA with the proper instructions. If the caller is an end-user, a Help Desk ticket number will be issued to the end-user to provide to the distributor who sold the unit to facilitate the return. The distributor will contact Seller for an RMA request using Help Desk Ticket Number as a reference. EasyHeat Sales Policies and Procedures (Subject to change without notice) EasyHeat, Inc. is a wholly owned subsidiary of Appleton Grp LLC d/b/a Appleton Group. All sales are subject to “Appleton Grp LLC Standard Terms and Conditions of Sale,” included in this document.