Common use of OPERATIONAL COORDINATION Clause in Contracts

OPERATIONAL COORDINATION. Subaru Retailer shall be responsible for, and will authorize the installation of, a phone IVR for Subaru Retailer-provided service phone numbers on the Subaru Retailer website and Subaru Retailer mobile website, as set forth in Section 2.1 above. The IVR shall point service appointment related calls to the Call Center. Subaru Retailer shall provide Shift Digital with information necessary to provide the Concierge Services, including the appropriate contact information (including key contact name, telephone number, and email address), Subaru Retailer’s hours of operations, instructions for service loaners, home delivery/pick up options, and any other retailer specific information required for Shift Digital to provide the Concierge Services. Subaru Retailer agrees to provide adequate online service appointment capacity, and allow Shift Digital to contact Subaru Retailer’s District Parts and Service Manager and/or Subaru Retailer’s Care Connect or X-Time Representative to address service scheduling, call transfer issues, and/or customer satisfaction issues.