OPERATIONAL CHANGE. 3.1 The Parties may agree Operational Changes, via the Operational Change Process agreed between the parties from time to time in writing. 3.2 Operational Changes shall be used to agree amendments to the terms of any Service Order, provided any Charges related to such amendments are in accordance with the provisions of Schedule 5 (Charges). 3.3 An Operational Change is agreed when it has been approved by both parties in accordance with the Operational Change Process. 3.4 Either party may require that a change that has been presented as an Operational Change is re-classified as a Change which shall be agreed via the process set out in paragraph 2 above where: 3.4.1 the parties cannot agree the terms of such Operational Change; 3.4.2 where it is not possible to agree the Operational Change within a reasonable timeframe; or 3.4.3 where such change is not in the reasonable opinion of that party an Operational Change, including for the avoidance of doubt where it constitutes a change to this Agreement, requires a change to the Charges or otherwise changes the Services, Operational Measures or Super KPI. Accordingly, Operational Change requests may only be invoked in relation to matters which are catered for within the Charges for the Services. INTERNAL 3.4.4
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Sources: Global Learning Services Agreement (Gp Strategies Corp), Amended and Restated Agreement (Gp Strategies Corp)