Common use of Ongoing telephone support Clause in Contracts

Ongoing telephone support. Telephone support shall be available for Customers during the Term of the Agreement at no additional costs. Task Name Duration Start Finish County Contracts Negotiated and Signed 60 days Mon 10/24/16 Thu 12/22/16 Certification Application Filed 1 day Thu 12/15/16 Thu 12/15/16 Application Review 25 days Fri 12/16/16 Mon 1/9/17 Draft Test Plan Agreement 5 days Mon 1/16/17 Fri 1/20/17 VSTL Testing 25 days Wed 2/1/17 Mon 3/6/17 Review TDP 9 days Mon 2/13/17 Tue 2/21/17 Final Test Plan Agreement 6 days Wed 2/22/17 Mon 2/27/17 System Testing 10 days Mon 3/6/17 Wed 3/15/17 System certified 1 day Thu 3/16/17 Thu 3/16/17 Build servers, ICC and Adjudication clients 19 days Mon 3/6/17 Fri 3/24/17 State installs trusted builds on servers, ICC and Adjudication units 12 days Mon 3/27/17 Fri 4/7/17 Set-up ICX systems 12 days Mon 4/10/17 Fri 4/21/17 State installs trusted builds on ICX units 19 days Mon 4/24/17 Fri 5/12/17 Draft retrofit / upgrade plan 19 days Wed 2/1/17 Sun 2/19/17 Schedule and ship new hardware to upgrade counties 59 days Wed 2/15/17 Fri 4/14/17 Schedule times with Secretary of State Staff 43 days Wed 2/1/17 Wed 3/15/17 Install trusted builds on all equipment / complete retrofit 19 days Wed 3/1/17 Sun 3/19/17 UOCAVA Ballot Deadline 1 day Sat 2/18/17 Sat 2/18/17 Determine Elections being conducted by existing 18 counties 11 days Tue 1/3/17 Fri 1/13/17 Identify Ballot Programming Resources 19 days Mon 1/9/17 Fri 1/27/17 Ballot Production 10 days Wed 2/1/17 Fri 2/10/17 Absentee ballots sent - Spring 5 days Mon 4/3/17 Fri 4/7/17 L&A Testing - Spring 11 days Mon 4/3/17 Thu 4/13/17 Begin counting mail ballots - Spring 0 days Mon 4/3/17 Mon 4/3/17 Voting Centers Open - Spring 16 days Mon 4/3/17 Tue 4/18/17 Election Day - Spring 0 days Mon 4/3/17 Mon 4/3/17 Ballot Production 26 days Mon 9/11/17 Fri 10/6/17 UOCAVA Ballot Deadline 1 day Sat 9/23/17 Sat 9/23/17 Absentee ballots sent - Coordinated 5 days Mon 10/16/17 Fri 10/20/17 L&A Testing - Coordinated 11 days Mon 10/9/17 Thu 10/19/17 Begin counting mail ballots - Coordinated 0 days Mon 10/23/17 Mon 10/23/17 Voting Centers Open - Coordinated 16 days Mon 10/23/17 Tue 11/7/17 Election Day - Coordinated 0 days Tue 11/7/17 Tue 11/7/17 Task Name Duration Start Finish Ballot Production 5 days Mon 6/12/17 Fri 6/16/17 L&A Testing - Mock 1 day Mon 6/26/17 Mon 6/26/17 Begin counting mail ballots - Mock 3 days Tue 6/27/17 Thu 6/29/17 Voting Centers Open - Mock 3 days Tue 6/27/17 Thu 6/29/17 Election Day - Mock 1 day Thu 6/29/17 Thu 6/29/17 Internal Project Kick-off 1 day Wed 12/14/16 Wed 12/14/16 Kick-off with State 3 days Wed 1/4/17 Fri 1/6/17 Kick-Off Meeting with Counties 2 days Tue 1/10/17 Wed 1/11/17 Breakout Session - Winter CCCA Conference 3 days Wed 1/18/17 Fri 1/20/17 Canon G1130 30 days Wed 2/1/17 Thu 3/2/17 Dell all-in-one PC 30 days Wed 2/1/17 Thu 3/2/17 i-Button programmer 30 days Wed 2/1/17 Thu 3/2/17 Other Requested Supplies and Consumables 30 days Wed 2/1/17 Thu 3/2/17 Tablets 30 days Wed 2/1/17 Thu 3/2/17 Tablet Kiosk 30 days Wed 2/1/17 Thu 3/2/17 Mag Striper Reader 30 days Wed 2/1/17 Thu 3/2/17 Hub multiport network 30 days Wed 2/1/17 Thu 3/2/17 BMD Printer 30 days Wed 2/1/17 Thu 3/2/17 Networking Hardware 30 days Wed 2/1/17 Thu 3/2/17 Voting Booth 30 days Wed 2/1/17 Thu 3/2/17 Other Identified or Requested IT Hardware 30 days Wed 2/1/17 Thu 3/2/17 EMS Server 30 days Thu 2/2/17 Fri 3/3/17 EMS Workstation 30 days Thu 2/2/17 Fri 3/3/17 Adjudication Workstation 30 days Thu 2/2/17 Fri 3/3/17 Network Security Devices 30 days Thu 2/2/17 Fri 3/3/17 Monitors (2 server and Adjudication) 30 days Thu 2/2/17 Fri 3/3/17 Keyboard, Mouse, Cables... 30 days Thu 2/2/17 Fri 3/3/17 Other Identified or Requested IT Hardware 30 days Thu 2/2/17 Fri 3/3/17 Examine existing SCORE election definition exports 89 days Mon 10/3/16 Fri 12/30/16 Test new files from State 3 days Wed 12/28/16 Fri 12/30/16 Task Name Duration Start Finish Review County Operations 26 days Mon 2/13/17 Fri 3/10/17 Deploy servers, ICC and initial ICX units to all counties 30 days Mon 4/24/17 Tue 5/23/17 On-site mock election preparation for all counties 30 days Mon 4/24/17 Tue 5/23/17 Acceptance Testing of EMS, ICC and ICX 45 days Mon 4/24/17 Wed 6/7/17 ICX User Guide 30 days Mon 1/2/17 Tue 1/31/17 Acceptance Test Procedure, checklist and sign-off form 30 days Mon 1/2/17 Tue 1/31/17 L&A Procedure, checklist and sign-off form 30 days Mon 1/2/17 Tue 1/31/17 Poll-Worker Training Manual 30 days Mon 1/2/17 Tue 1/31/17 ICC User Guide 30 days Mon 1/2/17 Tue 1/31/17 Acceptance Test Procedure, checklist and sign-off form 30 days Mon 1/2/17 Tue 1/31/17 Operator Training Manual 30 days Mon 1/2/17 Tue 1/31/17 L & A Procedure, checklist and sign-off form 30 days Mon 1/2/17 Tue 1/31/17 Adjudication Users Guide 30 days Mon 1/2/17 Tue 1/31/17 Adjudication Quick Reference Guide 30 days Mon 1/2/17 Tue 1/31/17 Operator Training Manual 30 days Mon 1/2/17 Tue 1/31/17 L&A Procedure, checklist and sign-off form 30 days Mon 1/2/17 Tue 1/31/17 EED Users guide 30 days Mon 1/2/17 Tue 1/31/17 RTR Users guide 30 days Mon 1/2/17 Tue 1/31/17 Mock Election on-site training 16 days Thu 6/8/17 Fri 6/23/17 ICC/Adjudication Operations training 18 days Thu 6/8/17 Sun 6/25/17 ICX Operations training 23 days Thu 6/8/17 Fri 6/30/17 EMS / RTR Training 18 days Thu 6/8/17 Sun 6/25/17 Pollworker Train the Trainer 23 days Thu 6/8/17 Fri 6/30/17 Mock Election on-site training 16 days Thu 6/8/17 Fri 6/23/17 ICC/Adjudication Operations training 18 days Thu 6/8/17 Sun 6/25/17 ICX Operations training 23 days Thu 6/8/17 Fri 6/30/17 EMS / RTR Training 18 days Thu 6/8/17 Sun 6/25/17 Pollworker Train the Trainer 23 days Thu 6/8/17 Fri 6/30/17 Ballot Creation for Review by County Officials 10 days Mon 5/22/17 Wed 5/31/17 Task Name Duration Start Finish Final Revisions to Ballots 5 days Thu 6/1/17 Mon 6/5/17 Official Ballot Images generated 1 day Tue 6/6/17 Tue 6/6/17 L&A Test Ballots Generated 8 days Tue 6/6/17 Tue 6/13/17 Distribute Election Project Packages 1 day Fri 6/16/17 Fri 6/16/17 County Receives and Restores Election package 1 day Mon 6/19/17 Mon 6/19/17 Test ballots provided to printer 2 days Mon 6/19/17 Tue 6/20/17 Load Election Files to ICC and ICX 1 day Mon 6/19/17 Mon 6/19/17 Scan test ballots, upload and verify results 5 days Mon 6/19/17 Fri 6/23/17 County Receives and Restores Election package 1 day Wed 7/19/17 Wed 7/19/17 Test ballots provided to printer 2 days Wed 7/19/17 Thu 7/20/17 Load Election Files to ICC and ICX 1 day Wed 7/19/17 Wed 7/19/17 Scan test ballots, upload and verify results 5 days Wed 7/19/17 Sun 7/23/17 Export Results to State-wide System 1 day Fri 7/21/17 Fri 7/21/17 Ballot Creation for Review by County Officials 10 days Fri 6/23/17 Sun 7/2/17 Final Revisions to Ballots 5 days Mon 7/3/17 Fri 7/7/17 Official Ballot Images generated 1 day Sat 7/8/17 Sat 7/8/17 L&A Test Ballots Generated 8 days Sat 7/8/17 Sat 7/15/17 Distribute Election Project Packages 1 day Tue 7/18/17 Tue 7/18/17 Internal Review 14 days Mon 7/17/17 Sun 7/30/17 Stakeholder consultations 14 days Mon 7/17/17 Sun 7/30/17 Review issues log 14 days Mon 7/17/17 Sun 7/30/17 Revise Project Plan and Project Schedule 14 days Mon 7/31/17 Sun 8/13/17 Revise Project and User Documentation 14 days Mon 7/31/17 Sun 8/13/17 Ballot Certification Deadline for General 1 day Mon 9/11/17 Mon 9/11/17 Final Ballot and Report Proofs to County Officials 8 days Tue 9/12/17 Tue 9/19/17 Ballot and Report Review by Client 1 day Tue 9/12/17 Tue 9/12/17 Revisions to Ballots and/or Reports 1 day Wed 9/13/17 Wed 9/13/17 Official Ballot Images generated 1 day Thu 9/14/17 Thu 9/14/17 L & A Test Ballots Generated 8 days Fri 9/15/17 Fri 9/22/17 Task Name Duration Start Finish Distribute Election Project Packages 7 days Sat 9/23/17 Fri 9/29/17 County Receives and Restores Election package 1 day Sat 9/23/17 Sat 9/23/17 Test ballots provided to printer 3 days Sun 9/24/17 Tue 9/26/17 Load Election Files to ICC and ICX 1 day Sat 9/23/17 Sat 9/23/17 Scan test ballots, upload and verify results 10 days Sat 9/23/17 Mon 10/2/17 Export Results to State-wide System 1 day Thu 10/19/17 Thu 10/19/17 Region 1 16 days Mon 10/23/17 Tue 11/7/17 Region 2 16 days Mon 10/23/17 Tue 11/7/17 Region 3 16 days Mon 10/23/17 Tue 11/7/17 County Tier 1.1 16 days Mon 10/23/17 Tue 11/7/17 County Tier 1.1 16 days Mon 10/23/17 Tue 11/7/17 VSPC support 9 days Mon 10/30/17 Tue 11/7/17 Region 1 9 days Mon 10/30/17 Tue 11/7/17 Region 2 9 days Mon 10/30/17 Tue 11/7/17 Region 3 9 days Mon 10/30/17 Tue 11/7/17 County Tier 1.1 9 days Mon 10/30/17 Tue 11/7/17 County Tier 1.1 9 days Mon 10/30/17 Tue 11/7/17 Region 1 3 days Tue 11/7/17 Thu 11/9/17 Region 2 3 days Tue 11/7/17 Thu 11/9/17 Region 3 3 days Tue 11/7/17 Thu 11/9/17 County Tier 1.1 3 days Tue 11/7/17 Thu 11/9/17 County Tier 1.1 3 days Tue 11/7/17 Thu 11/9/17 Internal Review 5 days Mon 11/13/17 Fri 11/17/17 Stakeholder consultations 5 days Mon 11/13/17 Fri 11/17/17 Review issues log 5 days Mon 12/11/17 Fri 12/15/17