Common use of Ongoing Support Clause in Contracts

Ongoing Support. Other than for initial integration support as provided in the preceding subparagraph, technical support shall be provided as set forth below. i. In the event that API User experiences any technical issues related to the zingfit System, API User must resolve such technical issues directly with the zingfit Client with whom API User is attempting to make or book a Reservation (and/or make a related purchase) – e.g., API User must resolve such technical issues directly with such zingfit Client. ii. With respect to technical issues regarding the functionality of the API, zingfit agrees to provide support to API User Monday through Friday from 8am to 6pm EST to address such technical API issues. For issues that arise outside of these standard business hours, API User can submit an urgent ticket via zingfit’s support website, which will notify zingfit’s support staff. zingfit agrees to use commercially reasonable efforts to resolve technical issues that might arise with respect to the functionality of the API. iii. Absent a formal written agreement between API User and zingfit, the only support for the API (other than the support as specified above) will be provided at zingfit’s sole discretion via zingfit’s website in the form of instructions, “help” explanations, user forums, FAQ's, or other internet-based documentation (e.g., support will not be provided so as to educate how the zingfit System or API can or may be used).