Common use of OBTAINING SUPPORT Clause in Contracts

OBTAINING SUPPORT. A Customer requesting that DI provide M&S for the Software shall contact DI during the times and in the manner set forth below. While M&S is Active (“Active” being defined as M&S being valid and in effect and Customer having paid the applicable M&S Fees due) DI shall provide M&S to Customer and Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error.