Non-Emergency Support Sample Clauses
Non-Emergency Support. Vendor shall be responsible for ensuring adequate people resources are available to support non-Priority 1 request not less than [*] of the time, during Normal Business Hours [*].
PRIORITY 1 requests are defined as those events associated with a key system failure to a business function or location. This category is characterized by the following: - Issues that keep The Client from operating their business - Have a large detrimental impact on the business - No alternative work around exists. All other failures are categorized as non-emergency.
Non-Emergency Support. Non-emergency support is available Monday through Friday, excluding holidays published on ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ during the hours for the region listed below. 8:00 am – 6:00 pm CET/CEST Monday – Friday DI Extranet* europe- ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇ ▇ ▇▇▇ ▇▇ ▇▇ Note(s): * DI Extranet may be accessed via ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Non-Emergency Support. Non-emergency support is available Monday through Friday, excluding holidays published on ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ during the hours for the region listed below. Asia 8:30 am– 6:00 pm HKT Monday – Friday Customer Web Portal * ▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇▇ ▇▇▇▇ ▇▇▇▇ Europe 8:00 am – 6:00 pm CET/CEST Monday – Friday Customer Web Portal * ▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇ ▇ ▇▇▇ ▇▇ ▇▇ Latin America 8:30 am– 6:00 pm BRT/BRST Monday – Friday Customer Web Portal * ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇ ▇▇ ▇▇▇▇▇▇▇▇ North America 9:00 am – 8:00 pm EST/EDT Monday – Friday Customer Web Portal * ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇ ▇▇▇ ▇▇▇ ▇▇▇▇ All Regions 7:30 am– 6:00 pm EST/EDT Monday – Friday Customer Web Portal * ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇ ▇▇▇-▇▇▇-▇▇▇▇ Note(s): * Customer Web Portal (CWP) may be accessed via ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.