Obtaining Support Sample Clauses

Obtaining Support. To receive Support, you must provide Red Hat with sufficient information to validate your entitlement to the relevant Support. Certain Support is provided only during Red Hat’s local standard business hours. You may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described at xxxxx://xxxxxx.xxxxxx.xxx/support/offerings/production/contacts based on the number of Standard and Premium Software Subscriptions you have purchased (other than for Academic Edition Customers with Campus Wide Subscriptions which are based on the number of FTEs).
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Obtaining Support. A Customer requesting that DI provide Maintenance and Support Services for the Software shall contact DI during the times and in the manner set forth below. DI shall provide Maintenance and Support Services to Customer and Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error. Region Support Hours Technical Support Contact North America 9:00 am – 5:00 pm EST/EDT Monday – Friday My DI, My Community* xxxxxxxxxxxx-xxxxxxx@xxxxxxxxxxxxxxx.xxx +0 000 000 0000 Note(s): * My DI, My Community may be accessed via xxxxxxx.xxxxxxxxxxxxxxx.xxx.
Sample 1
Obtaining Support. A Customer requesting that DI provide M&S for the Software shall contact DI during the times and in the manner set forth below. While M&S is Active (“Active” being defined as M&S being valid and in effect and Customer having paid the applicable M&S Fees due) DI shall provide M&S to Customer and Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error.
Sample 1
Obtaining Support. A Customer requesting that DI provide Maintenance and Support Services for the Software shall contact DI during the times and in the manner set forth in the Exhibit, attached to this Schedule by reference, for the specific Software license type (e.g. On-Premises or Cloud-Based Solution). Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error.
Sample 1
Obtaining Support. To receive Support, you must provide Red Hat with sufficient information to validate your entitlement to the relevant Support. Certain Support is provided only during Red Hat’s local standard business hours. You may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described at xxxxx://xxxxxx.xxxxxx.xxx/support/offerings/production/conta cts . (e) Erhalt von Support. Wenn Sie Support wünschen, müssen Sie Red Hat genügend Informationen zur Verfügung stellen, um Ihren Anspruch auf den jeweiligen Support zu verifizieren. Bestimmte Arten von Support erfolgen nur während der normalen örtlichen Geschäftszeiten von Red Hat. Sie können Red Hat über die von Ihnen benannten Support-Ansprechpartner kontaktieren. Sie können maximal die Anzahl von Ansprechpartnern benennen, die auf xxxxx://xxxxxx.xxxxxx.xxx/support/offerings/production/contacts beschrieben ist.
Sample 1

Related to Obtaining Support

  • Marketing Support At no additional cost, Planet Payment will provide such marketing support as Acquirer may reasonably require in connection with marketing the Acquirer Program to Merchants, including but not limited to:

  • Engineering Support When requested by CLEC, CBT shall provide timely engineering support. CLEC shall pay CBT for the use of its engineering services at charges previously agreed to by CLEC.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund: § Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state); § Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations. § Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

  • Product Technical Support & Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term. Maintenance term(s) and any renewal(s) thereof are independent of the expiration of the Centralized Contract term and will not automatically renew. Maintenance shall include, at a minimum, (i) the provision of error corrections, updates, revisions, fixes, upgrade and new releases to Licensee, and (ii) Help Desk assistance with locally accessible “800” or toll free, local telephone service, or alternatively on-line Help Desk accessibility. Contractor shall maintain the Products so as to provide Licensee with the ability to utilize the Products in accordance with the Product documentation without significant functional downtime to its ongoing business operations during the maintenance term. Authorized User shall not be required to purchase maintenance for use of Product, and may discontinue maintenance at the end of any current maintenance term upon notice to Contractor. In the event that Authorized User does not initially acquire or discontinues maintenance of licensed Product, it may, at any time thereafter, reinstate maintenance for Product without any additional penalties or other charges, by paying Contractor the amount which would have been due under the Contract for the period of time that such maintenance had lapsed, at then current NYS net maintenance rates.

  • Additional Support Under this Agreement, there shall be: (check one) ☐ - NO ADDITIONAL SUPPORT. Neither Spouse is obligated to pay Additional Support other than the Child Support in this Agreement. ☐ - DEFERRED additional support to the local court or Child Support Services Department in the State of (“Additional Support”).

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