Common use of Obligation to Cooperate, Backups Clause in Contracts

Obligation to Cooperate, Backups. 1.5.1 Customer shall appoint – if necessary per service provided - a qualified and sufficiently authorized employee, who shall be available to EXASOL during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to maintenance and operations engineering services the following contact persons have to be designated: - „MyEXASOL User Manager“ for the management of the access to customer-specific support-sites - „Decision Maker“, who is/are entitled to place orders and book XXXXXX’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform XXXXXX in case of an Incident (according to Sec. 4.4, in case Monitoring service was booked), and who is/are able to support EXASOL with the Incident processing according to Sec. 4.3.

Obligation to Cooperate, Backups. 1.5.1 1.1.1 Customer shall appoint – if necessary per service provided - a qualified and sufficiently authorized employee, who shall be available to EXASOL during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to maintenance and operations engineering services the following contact persons have to be designated: - „MyEXASOL User Manager“ for the management of the access to customer-specific support-sites - „Decision Maker“, who is/are entitled to place orders and book XXXXXXEXASOL’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform XXXXXX EXASOL in case of an Incident (according to Sec. 4.4, in case Monitoring service was booked), and who is/are able to support EXASOL with the Incident processing according to Sec. 4.3.

Obligation to Cooperate, Backups. 1.5.1 1.1.1 Customer shall appoint – - if necessary per service provided - a qualified and sufficiently authorized employee, who shall be available to EXASOL during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to maintenance and operations engineering services the following contact persons have to be designated: - „MyEXASOL User Manager“ for the management of the access to customer-specific support-sites - „Decision Maker“, who is/are entitled to place orders and book XXXXXXEXASOL’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform XXXXXX EXASOL in case of an Incident (according to Sec. 4.4, in case Monitoring service was booked), and who is/are able to support EXASOL with the Incident processing according to Sec. 4.3.

Obligation to Cooperate, Backups. 1.5.1 1.1.1 Customer shall appoint – if necessary per service provided - a qualified and sufficiently authorized employee, who shall be available to EXASOL during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to maintenance and operations engineering services the following contact persons have to be designated: - „MyEXASOL User Manager“ for the management of the access to customer-specific support-sites - „Decision Maker“, who is/are entitled to place orders and book XXXXXX’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform XXXXXX in case of an Incident (according to Sec. 4.4, in case Monitoring service was booked), and who is/are able to support EXASOL with the Incident processing according to Sec. 4.3.

Obligation to Cooperate, Backups. 1.5.1 Customer shall appoint – if necessary per service provided - a qualified and sufficiently authorized employee, who shall be available to EXASOL during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to maintenance and operations engineering services the following contact persons have to be designated: - „MyEXASOL User Manager“ for the management of the access to customer-specific support-sites - „Decision Maker“, who is/are entitled to place orders and book XXXXXXEXASOL’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform XXXXXX EXASOL in case of an Incident (according to Sec. 4.4, in case Monitoring service was booked), and who is/are able to support EXASOL with the Incident processing according to Sec. 4.3.

Obligation to Cooperate, Backups. 1.5.1 1.1.1 Customer shall appoint – - if necessary per service provided - a qualified and sufficiently authorized employee, who shall be available to EXASOL during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to maintenance and operations engineering services the following contact persons have to be designated: - „MyEXASOL User Manager“ for the management of the access to customer-specific support-sites - „Decision Maker“, who is/are entitled to place orders and book XXXXXX’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform XXXXXX in case of an Incident (according to Sec. 4.4, in case Monitoring service was booked), and who is/are able to support EXASOL with the Incident processing according to Sec. 4.3.