Common use of Non-reproducible Issues Clause in Contracts

Non-reproducible Issues. Should EndLayer not be able to reproduce an issue through extensive testing, we must defer support to services outside of this agreement. For example: if you cannot access your e-mail account but we have proven that the system is working – EndLayer’s responsibility under this agreement has been fulfilled. EndLayer may offer or advise of additional levels of support outside of this agreement if necessary to remediate the issue. Example: troubleshooting your local network.

Non-reproducible Issues. Should EndLayer not be able to reproduce an issue through extensive testing, we must defer support to services outside of this agreement. For example: if you cannot access your e-mail account but we have proven that the system is working – EndLayer’s responsibility under this agreement has been fulfilled. EndLayer may offer or advise of additional levels of support outside of this agreement Agreement if necessary to remediate the issueissues. Example: troubleshooting your local network, configuring e-mail clients.