NBN Services Clause Samples

NBN Services. ACN Digital Phone service 6.1 These terms apply if your NBN Service includes an ACN Digital Phone service.

NBN Services. APPLICATION OF THIS PART PROVISION OF NBN SERVICES NBN SERVICE CHARGES MOVES & UPGRADES PROVISION OF NBN SERVICE RELATED EQUIPMENT

NBN Services. (a) In consideration for the payment of the Fees, we will supply the NBN Services as set out in your Application, which may include the NBN Broadband Service or NBN Voice Service provisioned and maintained over the National Broadband Network. (b) You acknowledge and agree that: (i) the NBN Services are subject to the service limitations set out in clause 16 of the General Terms; (ii) the NBN Services are only available in areas that have been declared ready for connection to the National Broadband Network and availability of the NBN Services is subject to further limitations due to factors outside of our control including but not limited to network topology, building type and cable capacity; (iii) we are not under any obligation to provide the NBN Services if the Site does not pass a service qualification or otherwise cannot feasibly be serviced by us or our Suppliers; and (iv) services which have been converted to NBN Services (such as legacy Broadband Services) may not carry all of the same features and functionalities of the previous services and cannot be supplied over the same copper infrastructure as the previous services.

NBN Services. ACN phone service 7.1 These terms apply if your NBN Service includes an ACN phone service. 7.2 A NBN-compatible Home Network Gateway (HNG) may be provided by ACN to enable you to access the ACN phone service. We license you to use the HNG for the purpose of accessing the NBN Services. For clarification, you do not own the HNG and you may be required to return the HNG to us upon termination or disconnection of the NBN Services. If you do not choose to self-install the HNG, you may be required to pay additional Charges. If the HNG is damaged, you may be required to pay additional Charges for its replacement or repair. 7.3 Your ACN phone service does not include phone calls made with an override code. 7.4 We provide most services and features available on the PSTN. The availability of a particular service or feature depends on the technical and commercial feasibility of providing that service or feature. These services and features have the same technical configuration, features and functions when supplied by us as when supplied by our Network Provider. 7.5 Most existing telephone devices will be supported by the ACN phone service on your NBN Service. However some older landline telephone handsets (such as a dial/rotary phone), back- to-base alarm systems, personal response systems (medical alert/emergency call systems) and fax machines may not work. Please check with the manufacturer/provider to check if your device is compatible.

NBN Services. ACN broadband service 5.1 These terms apply if your NBN Service includes an ACN broadband service. 5.2 An NBN-compatible modem or router as provided by ACN is required to access your ACN broadband service. 5.3 You will also require nbn™ Equipment to access NBN Services provided over the nbn™ network via a Fibre-to-the-Premise, a Fixed Wireless or a HFC connection. This nbn™ Equipment is a Network Termination Device (NTD). This will be provided by nbn™ Co the first time that nbn is installed and activated at your Premises. 5.4 You acknowledge and agree that, in relation to our supply of your ACN broadband service: (a) the Service is a residential grade service and is not suitable for commercial purposes as it does not guarantee bandwidth or speed, or provide fixed IP addressing; (b) continuity and speed of access to the internet depend on a wide range of factors, most of which are beyond our control; (c) we have no control over the accuracy or appropriateness of content or information accessible over the internet; (d) we are not responsible for any software or other material available on the internet. 5.5 If your NBN Service does not include an ACN phone service or voice service, you acknowledge and agree that a fixed wire phone service or voice service will not be available for use, and as a consequence, you will not be able to make any phone calls. To make such calls (including 000 calls), you should have an alternative, such as a mobile phone service, available to you. 5.6 ACN broadband services are offered with a monthly data quota or an unlimited data quota. If you select an ACN broadband service with a monthly data quota, it is possible to exceed this monthly data allowance. If you exceed the monthly data allowance, we may reduce the speed of your connection to 128kbps (this is known as ‘shaping’). Your data allowance will be reset at the beginning of the next billing period. Data is measured in bytes (B), and 1kB = 1000B, 1MB = 1000kB, 1GB = 1000MB.

NBN Services