Monitoring Compliance. The County must develop policies and procedures regarding wait times for appointments and care. The County shall conduct surveys and site visits to monitor compliance with these standards and shall make them available to DHS upon request. If issues are identified, either by the County or by the Department, the County must take corrective action so that providers meet the County’s standards and improve access for members. The Department will investigate complaints received of Counties that exceed standards for waiting times for care and waiting time for appointments.
Appears in 6 contracts
Samples: Wraparound Milwaukee Program, Contract for Services, Contract for Services
