MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE Clause Samples

The "Minimum Functional Requirements of the Service" clause defines the essential features and performance standards that the service must meet under the contract. It typically outlines specific criteria such as uptime percentages, response times, or mandatory functionalities that the service provider is obligated to deliver. By clearly establishing these baseline requirements, the clause ensures that the customer receives a service that meets their operational needs and provides a benchmark for evaluating service quality or addressing deficiencies.
MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This full service maintenance contract will be awarded to the lowest-priced bidder offering to meet or exceed all of the following minimum functional requirements: 1. Minimum functional requirements of service dictate contractor will provide 8:00 A.M to 5:00 P.M five (5) days a week, Monday - Friday onsite service when requested by the NH Department of Employment Security, with no limit on the number of service calls placed by the NH Department of Employment Security. 2. Contractor must provide certified, trained Konica technicians for machine service. 3. Technicians are required to contact service location within one hour, to provide an estimated time of arrival. The service call window should not be greater than 4 hours. 4. All maintenance, supplies, parts and labor are to be included in quarterly base charge and overages of full service maintenance agreement, excluding staples. 5. Contractor must have website or e-mail system for ordering toner* and placing service calls. *All supplies must be genuine Konica supplies and FOB Destination. 6. Contractor must have website or e-mail system for meter read reporting for submission of quarterly meter reads. ▇▇▇▇▇ reads will be submitted the last week of the month in September, December, March, and June. No other time frame will be accepted. 7. Contractor is not allowed to charge for parts or labor that may need immediate replacement, due to lack of service from previous vendor. 8. This is a full service maintenance agreement. NH Department of Employment Security will not pay or be responsible to pay for any mileage or travel time for any services requested or performed. 9. Click charges will be calculated based on 11 x 17 sheets as one (1) click. There will be no double click charge for 11 x 17 sheets.
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MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This full service maintenance contract will be awarded to the lowest-priced bidder offering to meet or exceed all of the following minimum functional requirements:
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MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This full service maintenance contract will be awarded to the lowest-priced bidder offering to meet or exceed all of the following minimum functional requirements: Services to be provided by contractor under this full service maintenance agreement shall include: 8:00 A.M to 4:00 P.M five (5) days a week Monday-Friday onsite service when requested by the agency. 1. Vendor must respond to the Department of Transportation via telephone within one (1) hour of initial support request. 2. Vendor must be on-site within four (4) hours of telephone response with the Department of Transportation. 3. All maintenance, supplies, parts and labor are to be included in the monthly charge of the full service maintenance agreement excluding the cost of paper. a. All supplies must be genuine Konica Minolta supplies and FOB Destination. b. All parts must be from the original equipment manufacturer (OEM) and FOB Destination. 4. This is a full service maintenance agreement. The State of New Hampshire, Department of Transportation shall not pay or be responsible to pay for any mileage or travel time for any services requested or performed.
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MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This Parts and Labor maintenance contract (no consumable supplies) will be awarded to the low bidder offering to meet or exceed all of the following minimum functional requirements:
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