Common use of MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE Clause in Contracts

MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This full service maintenance contract will be awarded to the lowest-priced bidder offering to meet or exceed all of the following minimum functional requirements: 1. Minimum functional requirements of service dictate contractor will provide 8:00 A.M to 5:00 P.M five (5) days a week, Monday - Friday onsite service when requested by the NH Department of Employment Security, with no limit on the number of service calls placed by the NH Department of Employment Security. 2. Contractor must provide certified, trained Konica technicians for machine service. 3. Technicians are required to contact service location within one hour, to provide an estimated time of arrival. The service call window should not be greater than 4 hours. 4. All maintenance, supplies, parts and labor are to be included in quarterly base charge and overages of full service maintenance agreement, excluding staples. 5. Contractor must have website or e-mail system for ordering toner* and placing service calls. *All supplies must be genuine Konica supplies and FOB Destination. 6. Contractor must have website or e-mail system for meter read reporting for submission of quarterly meter reads. ▇▇▇▇▇ reads will be submitted the last week of the month in September, December, March, and June. No other time frame will be accepted. 7. Contractor is not allowed to charge for parts or labor that may need immediate replacement, due to lack of service from previous vendor. 8. This is a full service maintenance agreement. NH Department of Employment Security will not pay or be responsible to pay for any mileage or travel time for any services requested or performed. 9. Click charges will be calculated based on 11 x 17 sheets as one (1) click. There will be no double click charge for 11 x 17 sheets.

MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This full full-service maintenance contract will be awarded to the lowest-priced bidder offering to meet or exceed all of the following minimum functional requirements: 1. Minimum functional requirements of service dictate contractor will provide 8:00 A.M to 5:00 P.M five (5) days a week, Monday - Friday onsite service when requested by the NH Department of Employment Security, with no limit on the number of service calls placed by the NH Department of Employment Security. 2. Contractor must provide certified, trained Konica technicians for machine service. 3. Technicians are required to contact service location within one hour, to provide an estimated time of arrival. The service call window should not be greater than 4 hours. 4. All maintenance, supplies, parts and labor are to be included in quarterly base charge and overages of full full-service maintenance agreement, excluding staples. 5. Contractor must have website or e-mail system for ordering toner* and placing service calls. *All supplies must be genuine Konica supplies and FOB Destination. 6. Contractor must have website or e-mail system for meter read reporting for submission of quarterly meter reads. ▇▇▇▇▇ reads will be submitted the last week of the month in September, December, March, and June. No other time frame will be accepted. 7. Contractor is not allowed to charge for parts or labor that may need immediate replacement, due to lack of service from previous vendor. 8. This is a full full-service maintenance agreement. NH Department of Employment Security will not pay or be responsible to pay for any mileage or travel time for any services requested or performed. 9. Click charges will be calculated based on 11 x 17 sheets as one (1) click. There will be no double click charge for 11 x 17 sheets.

MINIMUM FUNCTIONAL REQUIREMENTS OF THE SERVICE. This full service maintenance contract will be awarded to the lowest-priced bidder offering to meet or exceed all of the following minimum functional requirements: 1. Minimum functional requirements of service dictate contractor will provide 8:00 A.M to 5:00 P.M five (5) days a week, Monday - Friday onsite service when requested by the NH Department of Employment Security, with no limit on the number of service calls placed by the NH Department of Employment Security. 2. Contractor must provide certified, trained Konica Toshiba technicians for machine service. 3. Technicians are required to contact service location within one hour, to provide an estimated time of arrival. The service call window should not be greater than 4 hours. 4. All maintenance, supplies, parts and labor are to be included in quarterly base charge and overages of full service maintenance agreement, excluding staples. 5. Contractor must have website or e-mail system for ordering toner* and placing service calls. *All supplies must be genuine Konica TOSHIBA supplies and FOB Destination. 6. Contractor must have website or e-mail system for meter read reporting for submission of quarterly meter reads. ▇▇▇▇▇ reads will be submitted the last week of the month in September, December, March, and June. No other time frame will be accepted. 7. Contractor is not allowed to charge for parts or labor that may need immediate replacement, due to lack of service from previous vendor. 8. This is a full service maintenance agreement. NH Department of Employment Security will not pay or be responsible to pay for any mileage or travel time for any services requested or performed. 9. Click charges Contractor may be required to move equipment to different locations within New Hampshire. Such moves will be calculated based on 11 x 17 sheets as one (1) click. There will be no double click charge for 11 x 17 sheetsbillable by contractor at the prevailing rates.