Matter. Licensor Local Representation shall provide all support services that are the object of the present Agreement. Licensor Local Representation shall also deliver in writing to Licensee the email address to contact (hereafter “entry point”), before or, at the latest, upon delivery of the License keys necessary to activate the Software Product. The entry point will be staffed by knowledgeable employees capable of providing Licensee with support services for the licensed Software Product and its Documentation. At any time, Licensee can access or request access to Licensor’s web-based customer portal.
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