Maintenance Services Standards Sample Clauses

Maintenance Services Standards. Trapeze will use reasonable efforts to correct Errors, Defects, and Malfunctions or other Software deficiencies or performance anomalies within the time frames stated below, so that the Software meets the functional and performance criteria set out in the Documentation for the Software. Trapeze will not be responsible for any delays to respond to or resolve any trouble report or performance anomaly to the extent that such delay is due to SFMTA’s not providing access to the System to Trapeze. Unless provided otherwise in this maintenance and support schedule, ▇▇▇▇▇▇▇ will respond to a trouble report of a Software deficiency or performance anomaly in accordance with the Priority Category (severity level) reasonably determined by the SFMTA and communicated to Trapeze, based on the following definitions: Priority Category (Severity Level) Condition Response Time (Goal) Priority Protocol (Resolution Efforts) Dedicated staff resources working 24 hours per day, 7 days per week until corrected. Priority 1 An error or performance anomaly that renders Software inoperable in a production environment, resulting in the inability to utilize critical system components. During normal business hours – Immediately After Hours - Within 1 hour Within 4 hours of receipt of Priority 1 report the management of the issue will escalate to the 1st escalation point until corrected. Within 8 hours of receipt of Priority 1 report the management of the issue will escalate to the 2nd escalation point until corrected. Trapeze will remain in regular contact with SFMTA (contact will occur, at a minimum, during escalation points, and every 8 hours thereafter). Priority 2 An error or performance anomaly with Software resulting in major inconvenience for users in the production environment or the public. Within 2 business hours For the first 48 hours following receipt of Priority 2 report, dedicated staff resources working during normal business hours until corrected. Within 24 hours of receipt of Priority 2 report the management of the issue will escalate to the 1st escalation point until corrected. Within 48 hours of receipt of Priority 2 report the management of the issue will escalate to the 2nd escalation point until corrected. Trapeze will remain in regular contact with SFTMA (contact will occur, at a minimum, during escalation points, and every 24 hours thereafter). Priority Category (Severity Level) Condition Response Time (Goal) Priority Protocol (Resolution Efforts) Priority 3 Softw...
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Maintenance Services Standards 
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Related to Maintenance Services Standards

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.

  • Compliance Services (a) If Schedule I contains a requirement for the BNY to provide the Fund with compliance services, such services shall be provided pursuant to the terms of this Section 6 (the “Compliance Services”). The precise compliance review and testing services to be provided shall be as mutually agreed between the BNY and each Fund, and the results of the BNY’s Compliance Services shall be detailed in a compliance summary report (the “Compliance Summary Report”) prepared on a periodic basis as mutually agreed. Each Compliance Summary Report shall be subject to review and approval by the Fund. The BNY shall have no responsibility or obligation to provide Compliance Services other that those services specifically listed in Schedule I. (b) The Fund will examine each Compliance Summary Report delivered to it by the BNY and notify the BNY of any error, omission or discrepancy within ten (10) days of its receipt. The Fund agrees to notify the BNY promptly if it fails to receive any such Compliance Summary Report. The Fund further acknowledges that unless it notifies the BNY of any error, omission or discrepancy within 10 days, such Compliance Summary Report shall be deemed to be correct and conclusive in all respects. In addition, if the Fund learns of any out-of-compliance condition before receiving a Compliance Summary Report reflecting such condition, the Fund will notify the BNY of such condition within one business day after discovery thereof. (c) While the BNY will endeavor to identify out-of-compliance conditions, the BNY does not and could not for the fees charged, make any guarantees, representations or warranties with respect to its ability to identify all such conditions. In the event of any errors or omissions in the performance of Compliance Services, the Fund’s sole and exclusive remedy and the BNY’s sole liability shall be limited to re-performance by the BNY of the Compliance Services affected and in connection therewith the correction of any error or omission, if practicable and the preparation of a corrected report, at no cost to the Fund.

  • Servicing and Maintenance Standards On behalf of the Issuer, the Servicer shall (a) manage, service, administer and make collections in respect of the Cost Recovery Property with reasonable care and in material compliance with applicable Requirements of Law, including all applicable Commission Regulations, using the same degree of care and diligence that the Servicer exercises with respect to similar assets for its own account and, if applicable, for others; (b) follow customary standards, policies and procedures in performing its duties as Servicer that are customary in the electric transmission and distribution industry in the Commonwealth of Kentucky; (c) use all reasonable efforts, consistent with its customary servicing procedures, to enforce, and maintain rights in respect of, the Cost Recovery Property and to impose, bill, charge, collect, receive, and adjust the Charges; (d) comply with all Requirements of Law, including all applicable Commission Regulations and guidelines, applicable to and binding on it relating to the Cost Recovery Property; (e) file and maintain the effectiveness of UCC financing statements with respect to the Cost Recovery Property; (f) take such other action on behalf of the Issuer to ensure that the Lien of the Indenture Trustee on the Collateral remains perfected and of first priority (including, if necessary, making any filings that are required by the UCC if the Servicer or the Issuer changes its name or its jurisdiction of organization); and (g) within thirty (30) days after each five-year anniversary of the Closing Date, provide the Indenture Trustee with confirmation that all filings required under the UCC and the Act to maintain the Liens of the Indenture Trustee in the Cost Recovery Property remain in effect. The Servicer shall follow such customary and usual practices and procedures as it shall deem necessary or advisable in its servicing of all or any portion of the Cost Recovery Property, which, in the Servicer’s judgment, may include the taking of legal action, at the Issuer’s expense but subject to the priority of payments set forth in Section 8.02(e) of the Indenture.