Level Support. a. Client shall operate a Tier-1 Customer Help Desk for customer contact regarding the Client Platform for its Distributors and Customers. The Client Tier-1 Help Desk will be the single point of contact for all Client customers, and shall ensure that all incidents are electronically logged as a case.
Appears in 3 contracts
Sources: Software and Hosting Services Agreement, Software and Hosting Services Agreement (FVA Ventures, Inc.), Software and Hosting Services Agreement (FVA Ventures, Inc.)