Common use of Latency Clause in Contracts

Latency. PacketFabric is committed to delivering a reliable, low-latency service, with guaranteed and predictable performance. To that end, and to accommodate PacketFabric's ongoing market expansion, PacketFabric maintains a Round-Trip Latency Metric Table on its website, that is incorporated by reference into this SLA. In the event that these performance metrics cannot be met, the following table(s) shall define the amount of SLA Credit the Customer is entitled to receive: Percent of Month Latency Metric Exceeded SLA Credit 10% 10% of MRC 20% 20% of MRC 30% 30% of MRC 50% 40% of MRC 75% 50% of MRC 100% 60% of MRC