KPIs Sample Clauses

KPIs. During the term of this Agreement, the parties will establish key performance indicators (KPI’s) on operational performance to be agreed with employees in the section or section concerned at each site consistent with best practice principles. The parties are committed to the process of continuous improvement and service excellence and will use the agreed KPI's as a means of measuring what has been achieved and setting targets for further improvements.

KPIs. Following the Initial Period, GW commits to use commercially reasonable efforts to reach and consistently maintain a target of *** percent (***%) for the KPIs. In the event GW fails to meet a KPI with respect to a particular Firm Order, within thirty (30) days of such KPI failure GW shall (i) investigate the cause of such failure and (ii) report the results of the investigation to NOVARTIS in writing along with a plan of the actions to be taken by GW to prevent or minimize the likelihood of such cause contributing *** Portions of this page have been omitted pursuant to a request for Confidential Treatment and filed separately with the Commission. to a future failure to meet a KPI. At NOVARTIS’ request GW will discuss such a report and plan of action with NOVARTIS. Thereafter, GW will report to NOVARTIS on a regular basis its progress with implementing each plan of action.

KPIs. 3.1.1 Except as otherwise provided in Section 3.1.2 and 3.1.3 below, the KPI's shall have the values set forth in Table 3.1.4. (Table 3.1.4 also indicates certain "Target Metrics" for each process. [***]* 3.1.2 [***]* 3.1.3 [***]* 3.1.4 KPI Process Weightings Company shall assign each KPI a weighting of no less than [***]* and no greater than [***]* The total KPI process weighting for all KPI Service Levels shall [***]* As of the Effective Date, the Company has designated weightings for certain of the KPI's as indicated in Table 3.1.5. 3.1.5 [***]* 3.1.6 [***]*

KPIs. BGN shall carry out its functions pursuant to this Clause 7 in accordance with any applicable KPIs.

KPIs. BGN shall carry out its functions pursuant to this Clause 8 and Schedule 9 in accordance with any applicable KPIs.

KPIs. 13.4.1 The Service Provider will be required to meet the following key performance targets. Percentage of calls answered 80% Percentage of calls answered Percentage of calls answered in 3 min 80% Percentage of calls answered in 3 min

KPIs. The administrator can set the following KPI parameters: KPI measurement Period - by default this is set to 15 minutes and determines for example whether the longest wait measurement has been breached. Service Level Target - how long should calls be in the queue in seconds before they are answered. Service Level Warning Threshold (%) - the percentage of calls that should be answered in the Service Level Target time. Call Time Target (Seconds) - how long should calls be connected to agents. Availability Warning Threshold (%) - the percentage of calls that are being answered by agents vs calls hitting the queue. Number of Agents Warning Threshold - the minimum number of agents that should be available on the queue. Caller Queue Warning Threshold - the ratio of calls in the queue to the maximum queue length. The administrator can also set how often alerts are sent and who will receive these alerts. Alerts can be sent either via the portal only or the portal and email to the nominated email addresses.

KPIs. In this Agreement the term “KPIs” shall mean any key performance indicator goals established by the Board or its Compensation Committee in collaboration with Executive and/or the Company’s Executive Team, including for utilizing in STIs, LTIs, or any other bonus or equity award programs.

KPIs. (a) If the Principal determines, acting reasonably, that the Contractor has failed to achieve any or all of the KPIs to the reasonable satisfaction of the Principal, the Principal may, acting reasonably and to the extent necessary to protect its legitimate business interests: (1) serve a notice requiring the Contractor to remedy its non-compliance with the KPIs within 14 days of the date of the notice; and (2) conduct another review of the Contractor’s performance under this Agreement against the KPIs in a manner it determines, at Contractor’s cost. (b) If during the Term, the Principal issues two notices to the Contractor under clause 4.7(a) and the Contractor fails to meet the same or another KPI, the Principal may, acting reasonably and to the extent necessary to protect its legitimate business interests: (1) immediately terminate the provision of all or part of the supply of Goods and/or Services in relation to which the KPIs have not been met; or (2) terminate this Agreement by giving 14 days’ notice to the Contractor.