Common use of IT Service Management compliance Clause in Contracts

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Argo Service Providers should have clear interfaces with the EGI Service Management System processes and provide the required information. ● Argo Service Providers should commit to improving their management system used to support the services they provide. 13 xxxx://xxx.xxx.xx/ 14 xxxxx://xxx.xxx.xx/portal/index.php?Page_Type=NGI&id=4 15 xxxxx://xxxxxx.xxx/EGI-Federation

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Argo Service AMS Providers should have clear interfaces with the EGI Service Management System processes and provide the required information. ● Argo Service AMS Providers should commit to improving their management system used to support the services they provide. 13 14 xxxx://xxx.xxx.xx/ 14 15 xxxxx://xxx.xxx.xx/portal/index.php?Page_Type=NGI&id=4 15 xxxxx://xxxxxx.xxx/EGI-Federation16 xxxxx://xxxxxx.xxx/EGI-Foundation

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Argo Service AMS Providers should have clear interfaces with the EGI Service Management System processes and provide the required information. ● Argo Service AMS Providers should commit to improving their management system used to support the services they provide. 13 14 xxxx://xxx.xxx.xx/ 14 15 xxxxx://xxx.xxx.xx/portal/index.php?Page_Type=NGI&id=4 15 16 xxxxx://xxxxxx.xxx/EGI-Federation

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Argo Service Providers should have clear interfaces with the EGI Service Management System processes and provide the required information. ● Argo Service Providers should commit to improving their management system used to support the services they provide. 13 xxxx://xxx.xxx.xx/ 14 xxxxx://xxx.xxx.xx/portal/index.php?Page_Type=NGI&id=4 15 xxxxx://xxxxxx.xxx/EGI-Federationxxxxx://xxxxxx.xxx/EGI-Foundation