Common use of IT Service Management compliance Clause in Contracts

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers should have clear interfaces with the EGI SMS Service Management System processes and provide the required information. ● Component Providers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. services ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. information ● Component Providers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers Service Supplier should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Supplier should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification certification. ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS Service Management System processes and provide the required information. ● Component Providers Service Suppliers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practises such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS Service Management System processes and provide the required information. ● Component Providers Service Suppliers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. services ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. information ● Component Providers should commit to improving the continuous improvement of their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification certification. ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Suppliers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practises such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. 11 xxxx://xxx.xxx.xx/ 12 xxxxx://xxx.xxx.xx/portal/index.php?Page_Type=NGI&id=4 13 xxxxx://xxxxxx.xxx/EGI-Foundation ● Component Providers should commit to improving the continuous improvement of their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers Service Supplier should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Supplier should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. services ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS processes and provide the required information. information ● Component Providers Service Suppliers should commit to improving the continuous improvement of their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification certification: ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. 12 xxxx://xxx.xxx.xx/ 13 xxxxx://xxx.xxx.xx/portal/index.php?Page_Type=NGI&id=4 14 xxxxx://xxxxxx.xxx/EGI-Foundation ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers Service Supplier should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Supplier should commit to improving their management system used to support the services they provide.. 12 xxxxx://xxxxxx.xxx/EGI-Foundation

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS Service Management System processes and provide the required information. ● Component Providers Service Suppliers should commit to improving the continuous improvement of their management system used to support the services they provide.. 15 xxxxx://xxxxxx.xxx/EGI-Federation

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers should have clear interfaces with the EGI SMS Service Management System processes and provide the required information. ● Component Providers should commit to improving the continuous improvement their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers The Service Supplier should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers The Service Supplier should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification certification. ○ ITSM training and certification could include standards and best practises such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Suppliers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practises such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers Service Suppliers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Suppliers should commit to improving the continuous improvement of their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification certification. ○ ITSM training and certification could include FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers should commit to improving the continuous improvement of their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. services ● Component Providers should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Suppliers should commit to improving their management system used to support the services they provide.

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification certification: ○ ITSM training and certification could include standards and best practices such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key service management processes for their services. ● Component Providers Service Supplier should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Supplier should commit to improving their management system used to support the services they provide.. 14 xxxxx://xxxxxx.xxx/EGI-Federation

IT Service Management compliance. ● Key staff who deliver services should have foundation or basic level ITSM training and certification ○ ITSM training and certification could include standards and best practises such as FitSM, ITIL, ISO 20000 etc. ● Key staff and service owners should have advanced/professional training and certification covering the key processes for their services. ● Component Providers Service Supplier should have clear interfaces with the EGI SMS processes and provide the required information. ● Component Providers Service Supplier should commit to improving their management system used to support the services they provide.