Common use of Invoicing Errors Clause in Contracts

Invoicing Errors. Customer must provide written notice to CCVN of any statement errors or disputed charges within thirty (30) days of the statement date on which the errors and/or disputed charges appear or any right to dispute such charges shall be waived. In the case of a billing dispute between the Customer and CCVN that cannot be settled to their mutual satisfaction, the undisputed portion and subsequent bills must be paid on a timely basis, or the Service may be subject to disconnection. During the period that the disputed amount is under investigation, CCVN shall not pursue any collection procedures with regard to the disputed amount. The Customer shall be required to pay the undisputed part of the ▇▇▇▇, and if not paid, CCVN may discontinue service. CCVN will investigate customer complaints promptly and thoroughly.