Installation Phase. SERVICE PROVIDER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES Pre and Initial Installation The SP and Customer establish configuration to meet Customer requirements. Customer and the SP establish configuration to meet Customer requirements. Installation The SP will install the BOX at the installation site, at the agreed upon installation date and time. Should this installation time be outside of business hours, a fee for deployment outside of office hours may be payable. Customer agrees to work with the SP at the agreed date and time to allow the installation and operation of the BOX. Installation Data Form n/a Customer is required to complete and submit the Installation Data Form. Service installation occurs at least TWO
Appears in 3 contracts
Sources: Service Level Agreement, Extended Service Level Agreement, Service Level Agreement