Operational Phase. During the Operations Phase, Design Builder shall:
Operational Phase. Accordingly, the responsibilities and deliverables are broadly divided in these four phases.
Operational Phase. Operational Phase shall mean the time period after the Operational Go-Live of the AMI system till the end of Contract Period. Detailed Scope and responsibilities of the AMISP under this Phase is provided in Schedule F to this Contract.
Operational Phase. The terms, conditions, and provisions of this AGREEMENT relating to turnover plans shall apply.
Operational Phase. The Operational Phase involves on-going monitoring, identifying and addressing security issues that arise. This also includes ongoing updates, patches and fixes of the BOX during the life of the Services.
Operational Phase. SERVICE PROVIDER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES Proper Channels of Contact
Operational Phase. SERVICE PROVIDER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES Priority Level The SP will assign a Priority Level (severity criteria) to issues as it deems appropriate.
Operational Phase. SERVICE PROVIDER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES Software Updates The SP will, on a 24x7 basis, upgrade and update the software components of the BOX regularly and promptly (the Updates) as reasonably determined by the SP in order to ensure that the BOX continue to operate in accordance with specifications. No notice will be given to Customer when minor updates are conducted and where no interruption to Internet services will occur. n/a Configuration Changes The SP will coordinate configuration changes with Customer contacts. The SP will negotiate with Customers to determine times for required network disconnection that have major and minimum disruption on Customer operations. The SP will make no changes to equipment configuration without notification to Customer. n/a Configuration Backups The SP will perform backups of snap shots/portions of Customer configuration maintained by the SP on a twelve (12) month retention period. Customer is solely responsible for its own logs, database and Customer maintained data. Customer is also responsible for back-up of its own maintained configuration via the Web Interface or other mechanism as is required by the Customer. Restrict Access n/a Customer agrees to ensure no breach of access to the Software, Updates, or Documentation except as required to enable Customer to use the BOX and the MSP.
Operational Phase. SERVICE PROVIDER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES Proper Use n/a Customer agrees to ensure no attempts be made to reverse engineer, disassemble, decode, or decompile any part of the BOX, the Software or the Updates. Understanding of Obligations n/a Customer will ensure that all Authorised Contact(s) have a reasonable understanding of the products and services for which they seek Support and the system that it is operating on, and shall be fully aware of Customer’s obligation regarding Confidential Information. Non-interference n/a Nothing is done or allowed to be done by Customer which would interfere with, prevent or make more difficult the provision of the Services. Non-tampering n/a Customer agrees not to remove or alter the tamper sticker on the BOX unless authorised by the SP in writing, or removes, alters or obscures any serial numbers, trademarks, copyright notices or other notices on or in the BOX, Updates or Documentation. Compliance n/a Customer agrees to comply with the SP’s requirements for maintaining the security of the BOX and the MSP, including the Documentation, the Software and the Updates.
Operational Phase. SERVICE PROVIDER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES Legal Compliance n/a Customer shall take all necessary steps to ensure that it is in compliance with all applicable legislation, shall ensure at all times that all requests it makes of the SP are legal for the SP to carry out, shall inform the SP at the earliest opportunity of any breach of this clause, and shall indemnify the SP against any claim arising from the SP’s actions in respect of a Customer request.
