Service Handover Sample Clauses
The Service Handover clause defines the process and responsibilities for transferring control or management of a service from one party to another. Typically, it outlines the steps, documentation, and timelines required to ensure a smooth transition, such as providing access credentials, transferring data, or training the incoming team. This clause is essential for minimizing service disruption and ensuring continuity when a service provider changes or when a project phase concludes.
Service Handover. (a) The Contractor must assist and fully co-operate with the State, the State's Associates and the Successor Operator for the purposes of:
(i) achieving an efficient transition of the operation of the Prison and performance of the Contractor Services to a Successor Operator; and
(ii) facilitating the continuity of the operation of the Prison and all or any part of the Contractor Services on the last day of the Operation Period, (Service Handover). In particular, the Contractor must comply with:
(iii) the Service Handover Plan;
(iv) the requirements of this clause 21; and
(v) any reasonable directions of the State.
(b) The Parties agree that the Service Handover Period is the period:
(i) in the case of a termination of this Agreement under clause 19, or as contemplated under clause 20, commencing on the date on which the State serves a Termination Notice on the Contractor and ending on expiry or termination of the Operation Period; and
(ii) in the case of a Service Handover as a result of the expiry of the Operation Period, the period commencing on the date which is 6 months prior to the expiry of the Operation Period and ending on the last day of the Operation Period.
Service Handover. Yes After CenturyLink tests and verifies each circuit, and VITA accepts each circuit, the CenturyLink Program Management Team will issue a Service Order Completion Notification (SOCN) to the key stakeholders within this Program. The SOCN includes: Circuit identifier, service completion date, service location and VITA Support information reminders. In addition to these SOCNs, the Transition Manager will provide a weekly completion and exception report to VITA during regular status briefings. Should a site fail to successfully complete activation, CenturyLink will generate an exception notification and send it to the stakeholders. This exception notification will contain: service location, circuit identifier, reason for exception, and proposed reschedule date and time. CenturyLink will provide all service documentation for the Initial Phase through Full Implementation and post-cutover activities utilizing MS Project Schedules, survey results, services architecture, test plans, test results and overall site results. CenturyLink will provide the results of weekly and monthly transition status meetings from face-to-face interaction between VITA and CenturyLink.
Service Handover. Once Supplier has completed its acceptance testing, Supplier will provide VITA the documented acceptance test results and notify VITA in writing that the circuit/service is activated. Confirm that VITA will not be required to pay for any service components that, although accepted, it cannot practically use because of some other Supplier dependency (for example, VITA’s Data Center circuits have not yet been installed and accepted by VITA).