Information Standards. The Contractor will have in place systems and procedures which will be subject to external audit for the following areas of control over the Services: • Reconciliation of monies with bookings received • Candidate entitlement verification • Reporting • Refunds and expenses in line with policies • User access rights including password configuration, starters, leavers, and transfer process • External access including remote access • Performance monitoring • Testing of disaster Recovery Plans • System Development • Testing of Business Continuity Plans • Compliance with policies • Re-use, destruction and disposal of physical assets • Transfer of data • Staff Training • Access logging and changes to personal data held • Removable media • Audits of third party suppliers and/or delivery partners to the suppliers for the purpose of delivering the contract to the Framework Authority.
Appears in 2 contracts
Sources: Computer Based Testing Framework Agreement, Computer Based Testing Framework Agreement