Common use of Incident Report Clause in Contracts

Incident Report. Incidents can be reported using Help.UNM at xxxxx://xxxx.xxx.xxx or by calling UNM IT during business hours at 505-277-5757. For service outages after hours, call 000-000-0000 and select Option #3 to leave a message for the Manager on Duty (MOD). The MOD will contact the appropriate service technician to help resolve the service outage. Time spent on resolving Incidents that are Customer caused will be billed at current hourly rate, including travel time. Material will be billed along with any associated expenses incurred to remedy the Incident.

Incident Report. Incidents can be reported using Help.UNM at xxxxx://xxxx.xxx.xxx or by calling the UNM IT Service Desk during business hours at 505-277-5757505.277.5757. For service outages after hours, call 000-000-0000 000.000.0000 and select Option #3 to leave a message for the Manager on Duty (MOD). The MOD will contact the appropriate service technician to help resolve the service outage. Time spent on resolving Incidents incidents that are Customer end-user caused will be billed to the appropriate party at current hourly rate, including travel time. Material will be billed along with any associated expenses incurred to remedy the Incident.