Common use of ICT Clause in Contracts

ICT. The Provider provide a number of key Services to the Council, including ICT. The Provider deliver these Services based on the strategy of the Council and agreed service plan(s) ensuring only those Services where are necessary are commissioned. The ICT service is driven by the Digital Strategy adopted by the Council. The Digital Strategy defines the objectives and key work streams which the Provider are required to support and deliver as part of this SLA. The Council commissions the Provider to provide a number of key Services, manage them on behalf of the Council and deliver them to an agreed standard. The value of the ICT SLA is: £2,834,137 and comprises £2,062,000 of Core ICT Services that are supplied by the Provider and the contract management of an anticipated net £772,137 of ICT Services that are procured by the Council through contracts with other suppliers, these are detailed in ICT Appendix 2 – Managed Applications. This document sets out what those Services are, how they are delivered, to what agreed standards they will be delivered and how performance is measured. There are several service areas within the Council that consume ICT Services from the Provider. Each of these service areas have distinct requirements in addition to any basic ICT needs (for example printing, network access etc.). This section identifies the core ICT Services which are supplied under this Services agreement. The Provider provide a number of Services which can be identified as core, in so far as they support the general day to day operation of all members of staff and members of the Council. These Services are:  Local Area Network  Wider Area Network  Internet Access and website  File and Print  Email  Storage  Maintained Applications  Database Services  Helpdesk / Incident Management  Out of hours support  Disaster Recovery and Business Continuity in relation to Council recovery  IT Information Governance  Cyber Security Services  Device management (i.e. Laptops, Desktops, Servers, Network infrastructure)  Mobile device management  ICT contract management

ICT. The Provider provide a number of key Services to the Council, including ICT. The Provider deliver these Services based on the strategy of the Council and agreed service plan(s) ensuring only those Services where are necessary are commissioned. The ICT service is driven by the Digital Strategy adopted by the Council. The Digital Strategy defines the objectives and key work streams which the Provider are required to support and deliver as part of this SLA. The Council commissions the Provider to provide a number of key Services, manage them on behalf of the Council and deliver them to an agreed standard. The value of the ICT SLA is: £2,834,137 2,822,137 and comprises £2,062,000 2,050,000 of Core ICT Services that are supplied by the Provider and the contract management of an anticipated net £772,137 of ICT Services that are procured by the Council through contracts with other suppliers, these are detailed in ICT Appendix 2 – Managed Applications. This document sets out what those Services are, how they are delivered, to what agreed standards they will be delivered and how performance is measured. There are several service areas within the Council that consume ICT Services from the Provider. Each of these service areas have distinct requirements in addition to any basic ICT needs (for example printing, network access etc.). This section identifies the core ICT Services which are supplied under this Services agreement. The Provider provide a number of Services which can be identified as core, in so far as they support the general day to day operation of all members of staff and members of the Council. These Services are:  • Local Area Network  including Wi-Fi • Wider Area Network  • Internet Access and website  • File and Print  • Email  • Storage  • Maintained Applications  • Database Services  • Helpdesk / Incident Management  • Out of hours support  • Disaster Recovery and Business Continuity in relation to Council recovery  • IT Information Governance  • Cyber Security Services  • Device management (i.e. Laptops, Desktops, Servers, Network infrastructure)  • Mobile device management  • ICT contract management