Human Resources Services. Defined as the provision of efficient management of Agency HR Services to include: Support to Personnel Programs which includes Drug Testing Administration, Employee Recognition and Awards Processing and Suitability Adjudications; Employee Development and Training Programs Support; Employee Benefits to include Survivor and Retirement Counseling and Processing, On-Boarding/In-Processing, Administration of Leave Programs, Federal Workers’ Compensation Program (FWCP) and Unemployment Compensation; Human Resource and Training Information Systems to include hosting, system administration, and reporting; Senior Executive Service (SES) Case Documentation; Personnel Action Processing (PAP); Electronic Official Personnel Folder (eOPF) Maintenance; Financial Disclosure Processing; On-line Course Management; Payroll and Time and Attendance Processing; and Training Purchases. Support to Personnel Programs # of Full Time Equivalent (FTE) as validated against N2 $235.06 98% of Awards/recognition items/supplies are to be delivered to Center Awards Point of Contact (POC)/recipient accurately. 98% of Awards/recognition items/supplies are to be delivered to Center Awards POC/recipient on-time as negotiated between the NSSC Service Provider, NSSC Civil Servants, and the customer. 90% of finalized Executive Core Qualifications (ECQ) Presentations and Mentor Evaluations for the SES Candidate Development Program will be forwarded to the Center no later than 30 business days after receipt of a completed package. 100% of SES Appointment ECQ documents that are received at the NSSC by the established timeline will be delivered to OHCM, prior to two business days before the OPM deadline. 100% of PRA Nominations that are received at the NSSC by the established timeline will be forwarded to OHCM prior to five business days before the OPM deadline. Employee Development and Training # of FTE as validated against N2 $36.42 No SLI. Employee Benefits # of FTE as validated against N2 $167.06 Retirement Estimates, Deposits, Redeposits, and Application Processing: 90% of retirement estimate requests are completed within 15 business days. 90% of expedited retirement actions are processed by close-of- business the next business day after receipt of the request. (Definition of an Expedited Action – Retirement applications that must be expedited because the employee is retiring within 7 business days.) Conditions: Meeting this SLI is predicated on receipt of a complete retirement application package. HR & Training Information Systems Operations and Maintenance # of FTE as validated against N2 $182.87 No SLI. Personnel Action Processing (PAP) # of PAP Transactions* $57.76 97% of personnel transactions that are received at the NSSC by the established deadline are processed within 5 business days from the effective date. 97% of personnel transactions are processed accurately as defined by regulations and references. * A PAP transaction is defined as: All transactions processed in the Federal Personnel Payroll System (FPPS) excluding: • Transactions completed through an automated process (e.g., NASA Automated Awards System, FPPS, and Employee Express) unless the transactions require manual processing; • Corrections caused by NSSC error; • Retirement actions; and, • Death actions Electronic Official Personnel Folder (eOPF) Maintenance and Record Keeping # of FTE as validated against N2 $17.93 90% of documents will be filed in the employee’s eOPF within 15 business days of receipt at the NSSC or after being processed by the NSSC. Financial Disclosure Processing # of Office of Government Ethics (OGE)-450, OGE-450A, OGE-278, & OGE 278-T Forms Filed $31.47 No SLI. On-line Course Management # of Hours required to complete course conversion, test, and upload to the SATERN learning management system $169.24 No SLI. Off-site Training Purchases # of Off-site individual training registrations resulting in a purchase, and Center cancellations when the cancellation is received after purchase has been completed $122.86 90% of registration and procurement documentation shall be completed accurately within 5 business days of approved training request. On-Site Training Purchases # of training purchases awarded $686.13 90% of on-site training actions (less than or equal to $25,000) are awarded within 10 business days of receipt of a complete purchase request package. 90% of on-site training actions (greater than $25,000) are awarded within 30 business days of receipt of a complete purchase request package. Payroll and Time and Attendance Processing # of FTE as validated against the N2 $42.65 Process 99.9% Payroll/Time & Attendance (including pay and leave adjustments) accurately and on-time to the Department of Interior.
Appears in 1 contract
Sources: Service Level Agreement
Human Resources Services. Defined as the provision of efficient management of Agency HR Services to include: Support to Personnel Programs which includes Drug Testing Administration, Employee Recognition and Awards Processing and Processing, Suitability Adjudications; , General Employment Inquiries, Classification Appeals, Development of Information Materials, Employee Development and Training Programs Support; Notices, Employee Benefits to include include: Survivor and Retirement Counseling and Processing, On-Boarding/In-Processing, Administration of Leave Programs, Federal Workers’ Compensation Program (FWCP) and Unemployment Compensation; Human Resource and Training Information Systems to include include: hosting, system administration, and reporting; Senior Executive Service (SES) Case Documentation; Personnel Action Processing Request (PAPPAR); Electronic Official Personnel Folder (eOPF) Maintenance; Financial Disclosure Processing; On-line Course Management; Payroll and Time and Attendance Processing; and Training PurchasesServices contains more specific service level indicator changes related to this initiative. Support to Personnel Programs # of Full Time Equivalent (FTE) as validated against N2 $235.06 148.24 98% of Awardsawards/recognition items/supplies are to be delivered to Center Awards Point of Contact (POC)/recipient POC)/Recipient accurately. 98% of Awardsawards/recognition items/supplies are to be delivered to Center Awards POC/recipient Recipient on-time as negotiated between the NSSC Service Provider, NSSC Civil Servants, and the customer. 90% of finalized Executive Core Qualifications (ECQ) Presentations and Mentor Evaluations for the SES Candidate Development Program will be forwarded to the Center no later than 30 business days after receipt of a completed package. 100% of SES Appointment ECQ documents that are received at the NSSC by the established timeline will be delivered to OHCM, prior to two business days before the OPM deadline. 100% of PRA Nominations that are received at the NSSC by the established timeline will be forwarded to OHCM prior to five business days before the OPM deadline. Employee Development and Training # of FTE as validated against N2 $36.42 No SLI. 43.87 N/A Employee Benefits # of FTE as validated against N2 $167.06 203.20 Retirement Estimates, Deposits, Redeposits, and Application Processing: 90Processing:90% of retirement estimate and package requests are shall be completed within 15 business days. Employees shall be notified of any delays. 90% of expedited retirement actions are processed by closeclose- of-of- business the next business day after receipt of the request. (Definition of an Expedited Action – Retirement applications that must be expedited because the employee is retiring within 7 business days.) Conditions: Meeting this SLI is predicated on receipt of a complete retirement application package. HR & Training Information Systems Operations and Maintenance # of FTE as validated against N2 $182.87 110.27 No SLI. Personnel Action Processing Request (PAPPAR) # of PAP Transactions* PAR Transactions $57.76 121.51 97% of personnel transactions and service requests that are received at the NSSC by the established deadline are shall be processed within 5 business days from the effective date. 97% of personnel transactions are processed accurately as defined by regulations and references. * A PAP transaction is defined as: All transactions processed in the Federal Personnel Payroll System (FPPS) excluding: • Transactions completed through an automated process (e.g., NASA Automated Awards System, FPPS, and Employee Express) unless the transactions require manual processing; • Corrections caused by NSSC error; • Retirement actions; and, • Death actions Electronic Official Personnel Folder (eOPF) Maintenance and Record Keeping # of FTE as validated against N2 $17.93 9.33 90% of documents will shall be filed in the employee’s eOPF within 15 business days of receipt at the NSSC or after being processed by the NSSC. Financial Disclosure Processing # of Office of Government Ethics (OGE)-450OGE)- 450, OGE-450A, OGE-278OGE- 278e, & OGE 278-T Forms Filed $31.47 9.67 No SLI. On-line Online Course Management # of Hours required to complete course conversion, test, and upload to the SATERN learning management system $169.24 218.37 No SLI. Off-site Offsite Training Purchases # of Off-site Offsite individual training registrations resulting in a purchase, and Center cancellations when the cancellation is received isreceived after purchase has been completed $122.86 251.16 90% of registration and procurement documentation shall be completed accurately within 5 business days of approved training request. On-Site Onsite Training Purchases # of Onsite training purchases awarded $686.13 2,522.22 90% of on-site onsite training actions (less than or equal to $25,000) are awarded within 10 business days of receipt of a complete purchase request package. 90package90% of on-site onsite training actions (greater than $25,000) are awarded within 30 business 35 calendar days of receipt of a complete purchase request package.Note: Transferred to and awarded by Simplified Acquisition Threshold (SAT). Payroll and Time and Attendance Processing # of FTE as validated against the N2 $42.65 Process 99.946.76 99% Payroll/Time & Attendance (including pay and leave adjustments) shall be processed accurately and submitted on-time to the Department of Interior. 90% of Payroll inquiries related to coding the proper hour type in WebTADS for the current pay period will be responded to within 3 business days. (Note: During the last 4 days of a pay period, the customer contact center shall provide a warm hand-off to a payroll subject matter expert if they are unable to answer payroll/time and attendance related questions(s). Classification Services # of FTE as validated against the N2 $55.56 90% of all Position Descriptions (PD) classifications will be completed within 30 business days (age of case). 90% of all PD edits will be complete within 3 business days (age of case). 90% of all desk audits/position reviews will be completed within 30 business days upon receipt of complete package. Employee Reinvestigations # of FTE as validated against N2 $25.51 No SLI. Staffing Services N/A $416.63 85% of certificates issued shall be sent to the customer within 15 calendar days of the vacancy announcement closed dates (excluding Pathways).85% of tentative offers shall be sent to the selectee within 7 calendar days after the completion of the selection audit (excluding Pathways). Senior Executive Services (SES) Appointments # of FTE $29.66 No SLI Presidential Rank Awards (PRA) #of FTE $9.43 100% of PRAnominations that are received by the established timeline will be forwarded to OCHCO on or before the OPM deadline.
Appears in 1 contract
Sources: Service Level Agreement
Human Resources Services. Defined as the provision of efficient management of Agency HR Services to include: Support to Personnel Programs which includes Drug Testing Administration, Employee Recognition and Awards Processing and Processing, Suitability Adjudications; , General Employment Inquiries, Classification Appeals, Development of Information Materials, Employee Development and Training Programs Support; Notices, Employee Benefits to include include: Survivor and Retirement Counseling and Processing, On-Boarding/In-Processing, Administration of Leave Programs, Federal Workers’ Compensation Program (FWCP) and Unemployment Compensation; Human Resource and Training Information Systems to include include: hosting, system administration, and reporting; Senior Executive Service (SES) Case Documentation; Personnel Action Processing Request (PAPPAR); Electronic Official Personnel Folder (eOPF) Maintenance; Financial Disclosure Processing; On-line Course Management; Payroll and Time and Attendance Processing; and Training PurchasesServices contains more specific service level indicator changes related to this initiative. Support to Personnel Programs # of Full Time Equivalent (FTE) as validated against N2 $235.06 155.97 98% of Awardsawards/recognition items/supplies are to be delivered to Center Awards Point of Contact (POC)/recipient POC)/Recipient accurately. 98% of Awardsawards/recognition items/supplies are to be delivered to Center Awards POC/recipient Recipient on-time as negotiated between the NSSC Service Provider, NSSC Civil Servants, and the customer. 90% of finalized Executive Core Qualifications (ECQ) Presentations and Mentor Evaluations for the SES Candidate Development Program will be forwarded to the Center no later than 30 business days after receipt of a completed package. 100% of SES Appointment ECQ documents that are received at the NSSC by the established timeline will be delivered to OHCM, prior to two business days before the OPM deadline. 100% of PRA Nominations that are received at the NSSC by the established timeline will be forwarded to OHCM prior to five business days before the OPM deadline. Employee Development and Training # of FTE as validated against N2 $36.42 No SLI. 39.09 N/A Employee Benefits # of FTE as validated against N2 $167.06 179.76 Retirement Estimates, Deposits, Redeposits, and Application Processing: 90Processing:90% of retirement estimate and package requests are shall be completed within 15 business days. Employees shall be notified of any delays. 90% of expedited retirement actions are processed by closeclose- of-of- business the next business day after receipt of the request. (Definition of an Expedited Action – Retirement applications that must be expedited because the employee is retiring within 7 business days.) Conditions: Meeting this SLI is predicated on receipt of a complete retirement application package. HR & Training Information Systems Operations and Maintenance # of FTE as validated against N2 $182.87 98.97 No SLI. Personnel Action Processing Request (PAPPAR) # of PAP Transactions* PAR Transactions $57.76 124.91 97% of personnel transactions and service requests that are received at the NSSC by the established deadline are shall be processed within 5 business days from the effective date. 97% of personnel transactions are processed accurately as defined by regulations and references. * A PAP transaction is defined as: All transactions processed in the Federal Personnel Payroll System (FPPS) excluding: • Transactions completed through an automated process (e.g., NASA Automated Awards System, FPPS, and Employee Express) unless the transactions require manual processing; • Corrections caused by NSSC error; • Retirement actions; and, • Death actions Electronic Official Personnel Folder (eOPF) Maintenance and Record Keeping # of FTE as validated against N2 $17.93 16.51 90% of documents will shall be filed in the employee’s eOPF within 15 business days of receipt at the NSSC or after being processed by the NSSC. Financial Disclosure Processing # of Office of Government Ethics (OGE)-450OGE)- 450, OGE-450A, OGE-278OGE- 278e, & OGE 278-T Forms Filed $31.47 9.66 No SLI. On-line Online Course Management # of Hours required to complete course conversion, test, and upload to the SATERN learning management system $169.24 245.19 No SLI. Off-site Offsite Training Purchases # of Off-site Offsite individual training registrations resulting in a purchase, and Center cancellations when the cancellation is received isreceived after purchase has been completed $122.86 309.95 90% of registration and procurement documentation shall be completed accurately within 5 business days of approved training request. On-Site Onsite Training Purchases # of Onsite training purchases awarded $686.13 2,892.86 90% of on-site onsite training actions (less than or equal to $25,000) are awarded within 10 business days of receipt of a complete purchase request package. 90package.90% of on-site onsite training actions (greater than $25,000) are awarded within 30 business 35 calendar days of receipt of a complete purchase request package.Note: Transferred to and awarded by Simplified Acquisition Threshold (SAT). Payroll and Time and Attendance Processing # of FTE as validated against the N2 $42.65 Process 99.946.20 99% Payroll/Time & Attendance submissions (including pay and leave adjustments) shall be processed accurately and submitted on-time to the Department of Interior. 90% of Payroll inquiries related to coding the proper hour type in WebTADS for the current pay period will be responded to within 3 business days. (Note: During the last 4 days of a pay period, the customer contact center shall provide a warm hand-off to a payroll subject matter expert if they are unable to answer payroll/time and attendance related questions(s). Classification Services # of FTE as validated against N2 $52.35 90% of all Position Descriptions (PD) classifications will be completed within 30 business days. 90% of all PD edits shall be complete within 3 business days. 90% of all desk audits/position reviews will be completed within 30 business days of receipt of complete package. Employee Reinvestigations # of FTE as validated against N2 $23.62 No SLI. Staffing Services # of FTE as validated against N2 $392.09 85% of certificates issued shall be sent to the customer within 15 calendar days of the vacancy announcement closed dates (excluding Pathways). 85% of tentative offers shall be sent to the selectee within 7 calendar days after the completion of the selection audit (excluding Pathways). Senior Executive Services (SES) Appointments # of FTE as validated against N2 $36.71 No SLI Presidential Rank Awards (PRA) # of FTE as validated against N2 $11.10 100% of PRAnominations that are received by the established timeline will be forwarded to OCHCO on or before the OPM deadline.
Appears in 1 contract
Sources: Service Level Agreement
Human Resources Services. Defined as the provision of efficient management of Agency HR Services to include: Support to Personnel Programs which includes Drug Testing Administration, Employee Recognition and Awards Processing and Processing, Suitability Adjudications; , General Employment Inquiries, Classification Appeals, Development of Information Materials, Employee Development and Training Programs Support; Notices. Employee Benefits to include Survivor and Retirement Counseling and Processing, On-Boarding/In-Processing, Administration of Leave Programs, Federal Workers’ Compensation Program (FWCP) and Unemployment Compensation; Human Resource and Training Information Systems to include hosting, system administration, and reporting; Senior Executive Service (SES) Case Documentation; Personnel Action Processing (PAP); Electronic Official Personnel Folder (eOPF) Maintenance; Financial Disclosure Processing; On-line Course Management; Payroll and Time and Attendance Processing; Classification Services; Staffing Services; Employee Training Administration and Training Purchases, Presidential Rank Awards (PRA) and Senior Executive Service (SES) Case Documentation. Support to Personnel Programs # of Full Time Equivalent (FTE) as validated against N2 $235.06 173.26 98% of Awardsawards/recognition items/supplies are to be delivered to Center Awards Point of Contact (POC)/recipient POC)/Recipient accurately. 98% of Awardsawards/recognition items/supplies are to be delivered to Center Awards POC/recipient Recipient on-time as negotiated between the NSSC Service Provider, NSSC Civil Servants, and the customer. 90% of finalized Executive Core Qualifications (ECQ) Presentations and Mentor Evaluations for the SES Candidate Development Program will be forwarded to the Center no later than 30 business days after receipt of a completed package. 100% of SES Appointment ECQ documents that are received at the NSSC by the established timeline will be delivered to OHCM, prior to two business days before the OPM deadline. 100% of PRA Nominations that are received at the NSSC by the established timeline will be forwarded to OHCM prior to five business days before the OPM deadline. Employee Development and Training # of FTE as validated against N2 $36.42 No SLI36.88 N/A Training Administration N/A This service will be billed to customer at direct cost. N/A Employee Benefits # of FTE as validated against N2 $167.06 214.99 Retirement Estimates, Deposits, Redeposits, and Application Processing: 90% of retirement estimate requests are completed within 15 business days. 90% of expedited retirement actions are processed by close-of- of-business the next business day after receipt of the request. (Definition of an Expedited Action – Retirement applications that must be expedited because the employee is retiring within 7 business days.) Conditions: Meeting this SLI is predicated on receipt of a complete retirement application package. HR & Training Information Systems Operations and Maintenance # of FTE as validated against N2 $182.87 95.14 No SLI. Personnel Action Processing (PAP) # of PAP Transactions* Transactions $57.76 52.19 97% of personnel transactions that are received at by the NSSC Personnel Action Processing team by the established deadline are processed within 5 business days from the effective date. 97% of personnel transactions are processed Service Unit of Measure FY 2022 Rate Service Level Indicator accurately as defined by regulations and references. * A PAP transaction is defined as: All transactions processed in the Federal Personnel Payroll System (FPPS) excluding: • Transactions completed through an automated process (e.g., NASA Automated Awards System, FPPS, and Employee Express) unless the transactions require manual processing; • Corrections caused by NSSC error; • Retirement actions; and, • Death actions Electronic Official Personnel Folder (eOPF) Maintenance and Record Keeping # of FTE as validated against N2 $17.93 6.15 90% of documents will be filed in the employee’s eOPF within 15 business days of receipt at the NSSC or after being processed by the NSSC. Financial Disclosure Processing # of Office of Government Ethics (OGE)-450OGE)- 450, OGE-450A, OGE-278, & OGE 278-T Forms Filed $31.47 11.16 No SLI. On-line Course Management # of Hours required to complete course conversion, test, and upload to the SATERN learning management system $169.24 200.06 No SLI. Off-site Training Purchases # of Off-site individual training registrations resulting in a purchase, and Center cancellations when the cancellation is received after purchase has been completed $122.86 119.65 90% of registration and procurement documentation shall be completed accurately within 5 business days of approved training request. Service Unit of Measure FY 2022 Rate Service Level Indicator purchase has been completed On-Site Training Purchases # of On-site training purchases awarded $686.13 327.90 90% of on-site training actions (less than or equal to $25,000) are awarded within 10 business days of receipt of a complete purchase request package. 90% of on-site training actions (greater than $25,000) are awarded within 30 business 35 calendar days of receipt of a complete purchase request package. Payroll and Time and Attendance Processing # of FTE as validated against the N2 $42.65 64.11 Process 99.9% Payroll/Time & Attendance (including pay and leave adjustments) accurately and on-time to the Department of Interior. 90% of Payroll inquiries related to coding the proper hour type in WebTADS for the current pay period will be responded to within 3 business days. (Note: During the last 4 days of a pay period, the customer contact center shall provide a warm hand-off to a payroll subject matter expert, if they are unable to answer payroll/time and attendance related Service Unit of Measure FY 2022 Rate Service Level Indicator questions(s). Classification Services # of FTE as validated against the N2 $36.29 90% of all non-Agency Standard Position Descriptions (PD) classifications will be completed within 30 business days (age of case). 90% of all PD edits will be complete within 3 business days (age of case). 90% of all desk audits/position reviews will be completed within 30 business days upon receipt of complete package. Employee Reinvestigations (Mission Support Future Architecture Program (MAP) realigned, formerly a part of Support to Personnel Programs) # of FTE as validated against N2 $22.82 No SLI. Staffing Services N/A This service will be billed to customer at direct costs. For 85% of vacancy announcements (excluding Pathways), Announcement Close to Certificate Issued shall be within 15 business days. For 85% of vacancy announcements (excluding Pathways), Service Unit of Measure FY 2022 Rate Service Level Indicator Audit of Selection to Tentative Offer Sent shall be within 5 business days Senior Executive Services (SES) Appointments and Candidate Development Program # of ECQ or CDP cases submitted to cases submitted to OPM $37.43 100% of SES Appointment ECQ cases that are requested by the established timeline will be delivered to the Office of Personnel Management (OPM) prior to the OPM deadline. 90% of finalized Executive Core Qualifications (ECQ) Presentations and Mentor Evaluations for the SES Candidate Development Program (CDP) will be forwarded to the designated POC no later than 30 business days after receipt of a completed package. Presidential Rank Awards (PRA) # of PRA nominations submitted to OPM $12.19 100% of PRA Nominations that are received at the NSSC by the established timeline will be forwarded to OCHCO prior to five (5) business days before the OPM deadline.
Appears in 1 contract
Sources: Service Level Agreement