Hosting Service. The Hosting Services shall be provided by the Supplier and its hosting provider to provide access to the Software and the Customer Databases via the Internet on a 24/7 basis in accordance with the Service Level Arrangement set out in Schedule 2. The hosting facility shall adhere to strict international standards (eg: SSAE 16 Compliance) equipped with access security, climate control, fire suppression, managed power supply with UPS and generator back-up, load-balancing to distribute load and redundancy and will be maintained to the highest international hosting standards in order to achieve the level of availability set out in Schedule 2.
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Sources: Software and Services Agreement, Software and Services Agreement