Help Desk Services. Vendor shall provide Help Desk Services for reporting errors and malfunctions and trouble shooting problems. Vendor’s Help Desk Services shall be [web-based and/or by toll-free telephone lines and/or via e-mail]. Vendor’s Help Desk Services shall include but are not limited to the following Services: Assistance related to questions on the use of the subject Software; Assistance in identifying and determining the causes of suspected errors or malfunctions in the Software; Advice on detours or workarounds for identified errors or malfunctions, where reasonably available; Information on errors previously identified by ▇▇▇▇▇▇▇▇▇ and reported to Vendor and detours to these where available; and Advice on the completion and authorization for submission of the required form(s) reporting identified problems in the Software to Vendor.
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Help Desk Services. Vendor shall provide Help Desk Services for reporting errors and malfunctions and trouble shooting troubleshooting problems. Vendor’s Help Desk Services shall be [web-based and/or by toll-free telephone lines and/or via e-mail]lines. Vendor’s Help Desk Services shall include but are not limited to the following Services: Assistance related to questions on the use of the subject Software; Assistance in identifying and determining the causes of suspected errors or malfunctions in the Software; Advice on detours or workarounds for identified errors or malfunctions, where reasonably available; Information on errors previously identified by ▇▇▇▇▇▇▇▇▇ WSP and reported to Vendor and detours to these where available; and Advice on the completion and authorization for submission of the required form(s) reporting identified problems in the Software to Vendor.
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