Handling Errors Sample Clauses

The Handling Errors clause outlines the procedures and responsibilities for managing mistakes, faults, or failures that occur during the execution of an agreement or project. Typically, this clause specifies how errors should be reported, the timeframe for correction, and which party is responsible for rectifying the issue. For example, it may require the service provider to fix software bugs within a certain period after notification. Its core function is to ensure that errors are addressed promptly and efficiently, minimizing disruption and clarifying accountability between the parties involved.
Handling Errors. The Customer shall immediately notify the Supplier in writing of any errors and defects discovered during the Acceptance Period. The Supplier shall as soon as possible correct the notified errors and defects.
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Handling Errors. Confidential Each Error is handled by the Service Provider according to its severity: I. Handling Severity 1 category Errors: • The Service Provider undertakes to investigate the causes of the Errors. • The Service Provider undertakes to correct or arrange for the correction of Errors or develop a Workaround as quickly as possible, when such Errors are attributable to the Service Provider. • Corrections for Severity 1 category Errors are provided to the Customer and deployed when they are available, in the form of a Patch, Update or another appropriate means. • Severity 1 category Errors for which the Service Provider provides a Workaround will be reclassified as Severity 2 or Severity 3 category Errors and handled in accordance with the rules described in art. III below (according to their severity). II. Handling Severity 2 category Errors: • The Service Provider undertakes to investigate the causes of the Errors. • The Service Provider shall endeavour to correct the Errors or have them corrected or develop a Workaround, when they are attributable to the Service Provider, within a period of three days from when it is informed. • Severity 2 category Errors for which the Service Provider provides a Workaround will be reclassified as Severity 3 category Errors and handled in accordance with the rules described in art. III below. III. Handling Severity 3 category Errors • The Service Provider shall endeavour to correct the Errors or have them corrected or develop a Workaround, when they are attributable to the Service Provider, within a period of 30 days from when it is informed. • Corrections for Severity 3 category Errors for which the Service Provider has provided a Workaround, are provided to the Customer in the form of a Patch or Update or another appropriate means, when the correction is available. The Service Provider can use a remote maintenance solution for the purposes of correcting an Error, if the implementation of such a solution has been agreed with the Customer or, if necessary, on site with the Customer. To this end, the Customer authorises the Service Provider to access its computer environment, infrastructures and premises. The Service Provider keeps a list of Errors that have been notified to it, including their current state of progress, on an on-line platform (ticketing system), if it has been agreed with the Customer to set up such a platform, or in the form of spreadsheets that are send to the Customer periodically.
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Related to Handling Errors

  • BILLING ERRORS In case of errors or questions about electronic fund transfers from your share and share draft accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us at:

  • Correction of Errors Contractor shall perform, at its own cost and expense and without reimbursement from the District, any work necessary to correct errors or omissions which are caused by the Contractor’s failure to comply with the standard of care required herein.

  • Pricing Errors Any material errors in the calculation of net asset value, dividends or capital gain information shall be reported immediately upon discovery to the Company. An error shall be deemed "material" based on our interpretation of the SEC's position and policy with regard to materiality, as it may be modified from time to time. Neither the Trust, any Fund, the Distributor, nor any of their affiliates shall be liable for any information provided to the Company pursuant to this Agreement which information is based on incorrect information supplied by or on behalf of the Company or any other Participating Company to the Trust or the Distributor.

  • Trade Errors The Sub-Advisor will notify the Manager of any Trade Error(s), regardless of materiality, promptly upon the discovery such Trade Error(s) by the Sub-Advisor. Notwithstanding Section 5, the Sub-Advisor shall be liable to the Manager, the Fund or its shareholders for any loss suffered by the Manager or the Fund resulting from Trade Errors due to negligence, misfeasance, or disregard of duties of the Sub Advisor or any of its directors, officers, employees, agents (excluding any broker-dealer selected by the Sub-Advisor), or affiliates. For purposes under this Section 6, “Trade Errors” are defined as errors due to (i) erroneous orders by the Sub-Advisor for the Series that result in the purchase or sale of securities that were not intended to be purchased or sold; (ii) erroneous orders by the Sub-Advisor that result in the purchase or sale of securities for the Series in an unintended amount or price; or (iii) purchases or sales of financial instruments which violate the investment limitations or restrictions disclosed in the Fund’s registration statement and/or imposed by applicable law or regulation (calculated at the Sub-Advisor’s portfolio level), unless otherwise agreed to in writing.

  • Errors State Street shall assume no responsibility for failure to detect any erroneous payment order provided that State Street complies with the payment order instructions as received and State Street complies with the Security Procedure. The Security Procedure is established for the purpose of authenticating payment orders only and not for the detection of errors in payment orders.