Common use of GUARANTEE AND WARRANTY Clause in Contracts

GUARANTEE AND WARRANTY. All products supplied will come with a standard 12 or 24 month manufacturer’s warranty. If your mobile phone should develop a fault within the first 30 days, simply send the phone back to us and we will replace it with exactly the same model. If you are returning a mobile phone for exchange you must return the full kit, so that we can exchange like for like. If your phone should develop a fault outside the first 30 days, the phone must be sent to the manufacturer for repair. The manufacturer will then attempt to repair or replace the phone. This will only take place when the phone is faulty as per warranty terms and conditions set out by the manufacturer. A list of repair centres that offer on site repairs normally within 24/48 hours is available upon request. Returns: Your mobile phone contracts can be returned and cancelled within 14 days of receipt of the goods - Please note any handsets returned outside of 14 days cannot be disconnected. Return Process: All returns require a returns authorisation code, which can be obtained by calling 0333 900 1133. Please note that unsolicited returns and/or used handsets will not be processed and will be returned to the contract holder. If there is an associated airtime agreement, you will remain liable to pay for the line rental until the unused phone and all other goods we supplied to you are received back by us in their original packaging. You have 14 days to notify us if you are not entirely happy, and then a further 14 days to return it - Please note if we do not receive your handset within this time frame, we will not be able to disconnect it after this period - In order to receive your refund, and cancel any contract phones, we ask that you return the entire goods in the original condition with all the packaging, along with any free gifts and/or promotional items sent out with the order. The customer is fully responsible for the goods until we receive the goods back. If there is anything missing from the kit, e.g. Missing Charger, it will be returned back to you. If you should return a phone to us we recommend you use ‘Royal Mail Special Delivery’ as this will insure your product up to its retail value and should cost no more than £10. We cannot refund for items downloaded onto mobile phones or sim cards such as ring tones, logos, games, or content which is lost due to faults or returning of products. We cannot make reimbursements for any loss of data, such as phone book or personal information that is stored on your mobile phone or sim card and subsequently lost due to a fault or request to return the product. We recommend you back up any data stored on your mobile phone as often as possible, so as to avoid such issues. Mobile Phone airtime contract agreement: All “pay monthly contract” phones ordered and purchased through this Website are subject to a 12 or 24 month airtime contract. All contract connections are subject to status and acceptance by each mobile phone network. When buying a “pay monthly contract” mobile phone you are agreeing to be bound by the Terms & Conditions of the relevant mobile phone network that you are connecting to - tthese terms & conditions can be found on the relevant network website. They can also be viewed on the relevant mobile phone networks’ websites. By placing your order with any mobile phone network you agree to the network or service provider carrying out a credit check prior to connection using the information supplied by yourself. Connections are subject to a credit check pass, if your credit check should be refused for any reason we will notify you. Please note: All pay monthly contracts will initially be set up by direct debit, should you wish to change your monthly payment method, you should contact your mobile phone operator to do so. Please note additional charges may apply for non direct debt payments and a list of these can be found on the relevant network website. There is a Maximum purchase of 1 handset per customer in any one transaction Direct Debit: Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank.

GUARANTEE AND WARRANTY. All products supplied will come with a standard 12 or 24 month manufacturer’s warranty. If your mobile phone should develop a fault within the first 30 days, simply send the phone back to us and we will replace it with exactly the same model. If you are returning a mobile phone for exchange you must return the full kit, so that we can exchange like for like. If your phone should develop a fault outside the first 30 days, the phone must be sent to the manufacturer for repair. The manufacturer will then attempt to repair or replace the phone. This will only take place when the phone is faulty as per warranty terms and conditions set out by the manufacturer. A list of repair centres that offer on site repairs normally within 24/48 hours is available upon request. Returns: Your mobile phone contracts can be returned and cancelled within 14 days of receipt of the goods - Please note any handsets returned outside of 14 days cannot be disconnected. Return Process: All returns require a returns authorisation code, which can be obtained by calling 0333 900 11330000 000 0000. Please note that unsolicited returns and/or used handsets will not be processed and will be returned to the contract holder. If there is an associated airtime agreement, you will remain liable to pay for the line rental until the unused phone and all other goods we supplied to you are received back by us in their original packaging. You have must return your mobile phone within 14 days to notify of notifying us if you are not entirely happy, and then a further 14 days to return happy with it - Please note if we do not receive your handset within this time frame, we will not be able to disconnect it after this period - In order to receive your refund, and cancel any contract phones, we ask that you return the entire goods in the original condition with all the packaging, along with any free gifts and/or promotional items sent out with the order. The customer is fully responsible for the goods until we receive the goods back. If there is anything missing from the kit, e.g. Missing Charger, it will be returned back to you. If you should return a phone to us we recommend you use ‘Royal Mail Special Delivery’ as this will insure your product up to its retail value and should cost no more than £10. We cannot refund for items downloaded onto mobile phones or sim cards such as ring tones, logos, games, or content which is lost due to faults or returning of products. We cannot make reimbursements for any loss of data, such as phone book or personal information that is stored on your mobile phone or sim card and subsequently lost due to a fault or request to return the product. We recommend you back up any data stored on your mobile phone as often as possible, so as to avoid such issues. Mobile Phone airtime contract agreement: All “pay monthly contract” phones ordered and purchased through this Website are subject to a 12 or 24 month airtime contract. All contract connections are subject to status and acceptance by each mobile phone network. When buying a “pay monthly contract” mobile phone you are agreeing to be bound by the Terms & Conditions of the relevant mobile phone network that you are connecting to - tthese terms & conditions can be found on the relevant network website. They can also be viewed on the relevant mobile phone networks’ websites. By placing your order with any mobile phone network you agree to the network or service provider carrying out a credit check prior to connection using the information supplied by yourself. Connections are subject to a credit check pass, if your credit check should be refused for any reason we will notify you. Please note: All pay monthly contracts will initially be set up by direct debit, should you wish to change your monthly payment method, you should contact your mobile phone operator to do so. Please note additional charges may apply for non direct debt payments and a list of these can be found on the relevant network website. There is a Maximum purchase of 1 handset per customer in any one transaction Direct Debit: Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank.

GUARANTEE AND WARRANTY. All products supplied will come with a standard 12 or 24 month manufacturer’s warranty. If your mobile phone should develop a fault within the first 30 days, simply send the phone back to us and we will replace it with exactly the same model. If you are returning a mobile phone for exchange you must return the full kit, so that we can exchange like for like. If your phone should develop a fault outside the first 30 days, the phone must be sent to the manufacturer for repair. The manufacturer will then attempt to repair or replace the phone. This will only take place when the phone is faulty as per warranty terms and conditions set out by the manufacturer. A list of repair centres that offer on site repairs normally within 24/48 hours is available upon request. Returns: Your mobile phone contracts can be returned and cancelled within 14 days of receipt of the goods - Please note any handsets returned outside of 14 days cannot be disconnected. Return Process: All returns require a returns authorisation code, which can be obtained by calling 0333 900 11331144. Please note that unsolicited returns and/or used handsets will not be processed and will be returned to the contract holder. If there is an associated airtime agreement, you will remain liable to pay for the line rental until the unused phone and all other goods we supplied to you are received back by us in their original packaging. You have must return your mobile phone within 14 days to notify of notifying us if you are not entirely happy, and then a further 14 days to return happy with it - Please note if we do not receive your handset within this time frame, we will not be able to disconnect it after this period - In order to receive your refund, and cancel any contract phones, we ask that you return the entire goods in the original condition with all the packaging, along with any free gifts and/or promotional items sent out with the order. The customer is fully responsible for the goods until we receive the goods back. If there is anything missing from the kit, e.g. Missing Charger, it will be returned back to you. If you should return a phone to us we recommend you use ‘Royal Mail Special Delivery’ as this will insure your product up to its retail value and should cost no more than £10. We cannot refund for items downloaded onto mobile phones or sim cards such as ring tones, logos, games, or content which is lost due to faults or returning of products. We cannot make reimbursements for any loss of data, such as phone book or personal information that is stored on your mobile phone or sim card and subsequently lost due to a fault or request to return the product. We recommend you back up any data stored on your mobile phone as often as possible, so as to avoid such issues. Mobile Phone airtime contract agreement: All “pay monthly contract” phones ordered and purchased through this Website are subject to a 12 or 24 month airtime contract. All contract connections are subject to status and acceptance by each mobile phone network. When buying a “pay monthly contract” mobile phone you are agreeing to be bound by the Terms & Conditions of the relevant mobile phone network that you are connecting to - tthese terms & conditions can be found on the relevant network website. They can also be viewed on the relevant mobile phone networks’ websites. By placing your order with any mobile phone network you agree to the network or service provider carrying out a credit check prior to connection using the information supplied by yourself. Connections are subject to a credit check pass, if your credit check should be refused for any reason we will notify you. Please note: All pay monthly contracts will initially be set up by direct debit, should you wish to change your monthly payment method, you should contact your mobile phone operator to do so. Please note additional charges may apply for non direct debt payments and a list of these can be found on the relevant network website. There is a Maximum purchase of 1 handset per customer in any one transaction Direct Debit: Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank.

GUARANTEE AND WARRANTY. All products supplied will come with a standard 12 or 24 month manufacturer’s warranty. If your mobile phone should develop a fault within the first 30 days, simply send the phone back to us and we will replace it with exactly the same model. If you are returning a mobile phone for exchange you must return the full kit, so that we can exchange like for like. If your phone should develop a fault outside the first 30 days, the phone must be sent to the manufacturer for repair. The manufacturer will then attempt to repair or replace the phone. This will only take place when the phone is faulty as per warranty terms and conditions set out by the manufacturer. A list of repair centres that offer on site repairs normally within 24/48 hours is available upon request. Returns: Your mobile phone contracts can be returned and cancelled within 14 days of receipt of the goods - Please note any handsets returned outside of 14 days cannot be disconnected. Return Process: All returns require a returns authorisation code, which can be obtained by calling 0333 900 11330000 000 0000. Please note that unsolicited returns and/or used handsets will not be processed and will be returned to the contract holder. If there is an associated airtime agreement, you will remain liable to pay for the line rental until the unused phone and all other goods we supplied to you are received back by us in their original packaging. You have 14 days to notify us if you are not entirely happy, and then a further 14 days to return it - Please note if we do not receive your handset within this time frame, we will not be able to disconnect it after this period - In order to receive your refund, and cancel any contract phones, we ask that you return the entire goods in the original condition with all the packaging, along with any free gifts and/or promotional items sent out with the order. The customer is fully responsible for the goods until we receive the goods back. If there is anything missing from the kit, e.g. Missing Charger, it will be returned back to you. If you should return a phone to us we recommend you use ‘Royal Mail Special Delivery’ as this will insure your product up to its retail value and should cost no more than £10. We cannot refund for items downloaded onto mobile phones or sim cards such as ring tones, logos, games, or content which is lost due to faults or returning of products. We cannot make reimbursements for any loss of data, such as phone book or personal information that is stored on your mobile phone or sim card and subsequently lost due to a fault or request to return the product. We recommend you back up any data stored on your mobile phone as often as possible, so as to avoid such issues. Mobile Phone airtime contract agreement: All “pay monthly contract” phones ordered and purchased through this Website are subject to a 12 or 24 month airtime contract. All contract connections are subject to status and acceptance by each mobile phone network. When buying a “pay monthly contract” mobile phone you are agreeing to be bound by the Terms & Conditions of the relevant mobile phone network that you are connecting to - tthese terms & conditions can be found on the relevant network website. They can also be viewed on the relevant mobile phone networks’ websites. By placing your order with any mobile phone network you agree to the network or service provider carrying out a credit check prior to connection using the information supplied by yourself. Connections are subject to a credit check pass, if your credit check should be refused for any reason we will notify you. Please note: All pay monthly contracts will initially be set up by direct debit, should you wish to change your monthly payment method, you should contact your mobile phone operator to do so. Please note additional charges may apply for non direct debt payments and a list of these can be found on the relevant network website. There is a Maximum purchase of 1 handset per customer in any one transaction Direct Debit: Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank.