Grievance System. Client complaints received by ChildNet concerning services rendered by Network Provider shall be resolved in accordance with ChildNet’s Client grievance policies and procedures, Grievances and Appeals, CN 004.020, located on ChildNet’s website at xxxx://xxx.xxxxxxxx.xx/portal/374. Network Provider shall submit the information necessary for ChildNet to resolve Client grievances. Network Provider shall also attend hearings and otherwise cooperate with ChildNet in the resolution of Client complaints. If a complaint is made by or on behalf of a Client directly to Network Provider in connection with Network Provider’s provision of services under this Subcontract, Network Provider shall notify ChildNet which will handle the complaint in accordance with this section.
Appears in 3 contracts
Samples: Network Provider, Network Provider, Network Provider
Grievance System. Client complaints Complaints received by ChildNet concerning services rendered by Network Provider shall be resolved in accordance with ChildNet’s Client grievance policies Grievance Policies and procedures, Grievances and Appeals, CN 004.020, located on ChildNet’s website at xxxx://xxx.xxxxxxxx.xx/portal/374Procedures. Network Provider shall submit the information necessary for ChildNet to resolve Client grievances. Network Provider shall also attend hearings and otherwise cooperate with ChildNet in the resolution of Client complaints. If a complaint is made by or on behalf of a Client directly to Network Provider in connection with Network Provider’s provision of services under this Subcontract, Network Provider shall notify ChildNet which will handle the complaint in accordance with this section.
Appears in 3 contracts
Samples: Network Provider, Network Provider, Network Provider
