General Expectations. The Service Provider will be required to attend Monthly Service Support meetings with the Network Engineering personnel. The account should be primarily staffed with individuals dedicated to and preferably based in the State of Vermont. The Service Provider will be expected to present performance statistics, chronic problem situations and status, proactive reviews and solutions, and current project status. The Service Provider will also be expected to present bi-weekly coordination meetings where all requested work orders from the State Network Engineering group will be reviewed for completeness, accuracy and status. The Service Provider shall submit quarterly reports detailing the State of Vermont accounts active under this Contract. The reports shall be submitted electronically and sent as an attachment to ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. Reports shall contain accurate information of account numbers, services rendered, service locations and the costs associated with them for the quarter. Any exception to this mandatory requirement or failure to submit complete reports, or in the format required, may result in corrective action. Reporting Period Report Due Reporting Period Report Due
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