Field Technician Charge (FTC. The FTC is the charge incurred for each dispatch of a LightEdge technician to support Service installation or trouble. This fee shall be calculated based on the current hourly rates and shall be rounded up to the nearest full hour. This fee may be waived at LightEdge’s sole discretion for Customers of managed Services if the root cause for the dispatch is determined to be the responsibility of LightEdge.
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Samples: Access Meshed Ip Wan Service Agreement, Avs Converged Analog Access Trunks Service Agreement, Hosted Faxing Service Agreement
Field Technician Charge (FTC. The FTC is the charge incurred for each dispatch of a LightEdge technician to support Service Serv ice installation or trouble. This fee shall be calculated based on the current hourly rates and shall be rounded up to the nearest full hour. This fee may be waived at LightEdge’s sole discretion for Customers of managed Services if the root cause for the dispatch is determined to be the responsibility of LightEdge.
Appears in 2 contracts
Samples: Power Cloud Service Agreement, Software –Vmware VSPP Service Agreement
Field Technician Charge (FTC. The FTC is the charge incurred for each dispatch of a LightEdge technician to support Service Serv ice installation or trouble. This fee shall be calculated based on the current hourly rates and shall be rounded up to the nearest full hour. This fee may be waived w aiv ed at LightEdge’s sole discretion for Customers of managed Services if the root cause for the dispatch is determined to be the responsibility of LightEdge.
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