Common use of Extended Support Clause in Contracts

Extended Support. This option entails that PostNord Strålfors undertakes to provide support to the Customer in matters which exceed the support function offered by PostNord Strålfors as a part of the standard service. The following are examples of what the extended support function may contain: • support to the end users of the Service; • administration of the Customer’s administration interface; • extended service hours for the support service: and/or • fixed deadlines for support measures. • technical monitoring of the Customer’s flows The agreement on extended support, as well as the extent thereof, is set out in the Customer Assignment. The Customer will be charged a fee for the extended support in accordance with PostNord Strålfors’ price appendix, applicable from time to time.