Extended Support. LICENSEE may request ELITE provide extended training or technical support, (“Extended Support”), via telephone which could involve assisting LICENSEE with converting LICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 17 of this Agreement); reviewing LICENSEE’s database files for training purposes; or assisting LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of
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Extended Support. LICENSEE may request ELITE provide extended training or technical support, (“Extended Support”), via telephone which could involve assisting LICENSEE with converting LICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 17 21 of this Agreement); reviewing LICENSEE’s database files for training purposes; or assisting LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of
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