Common use of Expected Response Times Clause in Contracts

Expected Response Times. In support of services outlined in this SLA, GreenOrbit will respond to service-related incidents and/or requests submitted by the Customer within the following time frames: • Within 1 hour (during Service Scope hours) for issues classified as P1. • Within 4 hours for issues classified as P2. • Within 48 hours for issues classified as P3.

Expected Response Times. In support of services outlined in this SLA, GreenOrbit will respond to service-related incidents and/or requests submitted by the Customer within the following time frames: • Within 1 2 hour (during Service Scope hours) for issues classified as P1. • Within 4 hours for issues classified as P2. • Within 48 hours for issues classified as P3P3 or P4.