Escalation Plan Clause Samples

Escalation Plan. The Prime Contractor shall provide an Escalation Plan which details procedures, processes, and personnel for use during a CTS failure. The Prime Contractor shall provide three (3) escalation levels from the organization to address unanticipated difficulties like installation concerns, system downtime, and degradation of services. The Prime Contractor shall also provide additional escalation policies and points of contact, including contact numbers (office telephone, mobile telephone, facsimile, e-mail), titles, and chain of command, for use in case the Prime Contractor's efforts by the single point of contact are insufficient in resolving a particular situation. If the primary contact point is not the CTS Project Manager, the Prime Contractor shall clarify the relationship of the Project Manager in the escalation process. The CTS escalation procedures shall be subject to State approval and all Prime Contractor staff identified in the escalation plan shall be capable of being contacted by the authorized State staff.

Escalation Plan. The Contractor shall provide an Escalation Plan, which documents the Contractor’s approach to dispute resolution at the task order level and any mechanisms it has put in place for raising issues to the Domain Contracting Officer. This document should include any situations that the Contractor has identified which would trigger an automatic escalation of an issue to the Domain Contracting Officer. This Plan is due no later than 90 days after contract award, and shall be provided in Adobe electronic format via email, to the designated recipients outlined in the deliverables table. The subject line of the email notice presenting the submission of the monthly report shall be annotated with – IDIQ Escalation Plan (state the date of submission). The Plan will be reviewed, and either accepted or rejected for revisions by the Domain Contracting Officer within 15 business days of receipt of the document. Upon acceptance, the Contracting Officer will sign the plan, and return a copy of the document to the Contractor for its records.

Escalation Plan. In the case of frequent complaints and repetitive errors, we assume that processes were not properly performed by the supplier, that inspections were inadequate and that employees were not sufficiently qualified for the work until the supplier refutes such claims. The resulting additional effort and costs can be avoided and are to be eliminated as quickly as possible. The following escalation plan consists of three escalation level and shows you the necessary activities, reactions and consequences for delivery of non-agreed quality: level 3 • Blocking the supplier for new projects if steps 1 + 2 ineffective level 2 Execution of the activities/measures of the supplier complaint and level 1 plus: • Quality discussion with the supplier's management • 100% outgoing goods inspection at the supplier's location - Identification of the delivery • Short-term supplier visits • Intensive supplier support • Reduction of the delivery share • Debit for complaint processing Duration of level 2: maximum three months if level 1 is ineffective level 1 Execution of the activities/measures of the supplier complaint plus: • Info to the management of the supplier • 100% outgoing goods inspection at the supplier's location - Identification of the delivery • Debit for complaint processing Duration of level 1: maximum three months (Repeat error = error image that occurs repeatedly with one and the same item) Supplier complaint • Test report Kieback GmbH & Co. KG -> 8D-Report Supplier • 100% sorting of all stocks at Kieback GmbH & Co. KG by the supplier or by companies commissioned by the supplier • 100% inspection for fault characteristic until stable delivery quality is guaranteed again. • Debit for complaint processing

Escalation Plan. The technician on call will follow the published escalation plan in the event that the problem cannot be resolved. Contract No. 92MR067A ATTACHMENT 7 0935/37-S3 -65- 4/1/92

Escalation Plan. Genpact shall follow the escalation procedures set forth in Exhibit H attached hereto and shall contact Advanta as required using the Escalation Contact List attached hereto as Exhibit I.

Escalation Plan. If any concerns or issues arise during the strategic sourcing process, the following escalation plan will be followed. First, the OMNIA Partners Contract Manager and UC Commodity Manager will attempt to address the concern or issue. If no resolution can be reached, the OMNIA Partners Contract Director and UC ▇▇▇ Associate Director will be brought in and will attempt to address it. If there is still no resolution, the OMNIA Partners and UC Program Directors will be brought in and attempt to address it. The last escalation point if no resolution can be reached will be to bring in the UC and OMNIA Partners Executive Sponsors. Implementation of Contracts OMNIA Partners and UC will collaborate to implement Lead Agency Contracts at the UC Systemwide level following the process outlined below, which is also included in Exhibit B, attached, and utilizing the tools and collateral as described in the Marketing Plan. Implementation of Lead Agency Contracts nationally will be conducted by OMNIA Partners, with UC Commodity Managers and/or Associate Directors involvement only as needed. Additional details about the national implementation are described below, under Syndication of Lead Agency Contracts. Team Building and Training At a minimum, OMNIA Partners and UC will develop and conduct annual training and team building activities for UC Commodity Managers and Associate Directors and OMNIA Partner Contract Managers on the Lead Agency Solicitation process, roles and responsibilities, and expectations. Additionally, OMNIA Partners will identify best practice topics to discuss on the established monthly Strategic Sourcing Full Team Meetings. The goal of these gatherings is to provide the teams with ongoing education that will bolster not only the LAMP Program and Partnership, but also individual knowledge and skills.

Escalation Plan