Common use of Error Designation Clause in Contracts

Error Designation. PortX’s support personnel will (a) verify Customer- or Customer-detected Errors and (b) determine the severity of the support request and whether the support request is a Severity Level S1 error, a Severity Level S2 error, a Severity Level S3 error, a Severity Level S4 error or not an Error.

Error Designation. PortX’s support personnel will (a) verify End Customer- or End Customer-detected Errors and (b) determine the severity of the support request and whether the support request is a Severity Level S1 error, a Severity Level S2 error, a Severity Level S3 error, a Severity Level S4 error or not an Error.