Entrust Extranet Web Support Sample Clauses
Entrust Extranet Web Support. As of the Effective Date, Extranet Support is available at the following URL: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Any updates to this URL will be provided in the TrustedCare newsletter in advance. - frequently asked questions; - searchable knowledge base which provides self-diagnosis and resolution capabilities.
Entrust Extranet Web Support. Accessible 24 hours a day, 7 days a week except for any downtime experienced due to periodic maintenance or network unavailability, which if scheduled, will occur on the weekend. Notice of any scheduled downtime is provided on the extranet. All Severity 1 or Severity 2 Errors on Production Environment Software should be reported by Customer to Entrust by telephone support during the time when telephone support is available (as set out above).