Common use of Entrust Extranet Web Support Clause in Contracts

Entrust Extranet Web Support. Accessible 24 hours a day, 7 days a week except for any downtime experienced due to periodic maintenance or network unavailability, which if scheduled, will occur on the weekend. Notice of any scheduled downtime is provided on the extranet. All Severity 1 or Severity 2 Errors on Production Environment Software should be reported by Customer to Entrust by telephone support during the time when telephone support is available (as set out above).

Entrust Extranet Web Support. Accessible 24 hours a day, 7 days a week except for any downtime experienced due to periodic maintenance or network unavailability, which if scheduled, will occur on the weekend. Notice of any scheduled downtime is provided on the extranet. All Severity Level 1 or Severity Level 2 Errors on Production Environment Software In Service Systems should be reported by Customer to Entrust by telephone support during the time when telephone support is available (as set out above).