Enterprise Reporting Solution Integration Clause Samples

Enterprise Reporting Solution Integration. Qwest Professional Services will perform the integration of the Enterprise Reporting Solution (ERS) application and the Network Based ACD platform to provide Agent Activity and Call Detail Reports. At this time, the CALNET2 team anticipates that two servers will be needed to run the Enterprise Reporting Solution (ERS). However, based upon actual call and agent activity, this might need to be modified. Server configuration for ERS will be finalized during Strategy Design phase. This integration activity will take place within Qwest’s network and includes the loading of the application software and the performing of the integration to the Network Based ACD platform and the supervisor’s desktop. Qwest owns and manages all hosting, network and server equipment.