Common use of End-User Requirements to Use the Service Clause in Contracts

End-User Requirements to Use the Service.  End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available;  Setup challenge-response security questions and answers to facilitate password reset at initial NetID account creation;  Adhere to NetID standards for creating and resetting passwords that include: o Password cannot include your NetID (username), your first name, your middle name, or your last name; o Previously (ten) used password cannot be reused; o Must be between 8 and 20 characters in length; o Must not have any character repeated more than twice in a row.  Request new NetID, password changes and reactivation of accounts via self-service portal or call ▇▇▇-▇▇▇▇;  Reset password every 180 days;  Never share NetID credentials with anyone else;  Provide proof of identity (Full legal name, date of birth, and UNM ID number, or, as a last resort, Social Security Number for password resets.);  View IT Alerts for scheduled maintenance and outages;

End-User Requirements to Use the Service.  End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available;  • Setup challenge-response security questions and answers to facilitate password reset at initial NetID account creation;  • Adhere to NetID standards for creating and resetting passwords that include: o Password cannot include your NetID (username), your first name, your middle name, or your last name; o Previously (ten) used password cannot be reused; o Must be between 8 and 20 characters in length; o Must not have any character repeated more than twice in a row.  • Request new NetID, password changes and reactivation of accounts via self-service portal or call ▇▇▇-▇▇▇▇;  • Reset password every 180 days;  • Never share NetID credentials with anyone else;  • Provide proof of identity (Full legal name, date of birth, and UNM ID number, or, as a last resort, Social Security Number for password resets.);  • View IT Alerts for scheduled maintenance and outages;